Mohamed Yusuf
Hotel Hostess
Mombasa
Summary
Dynamic and customer-focused professional with experience as a Receptionist at Ngao's Car Hiring and a Hotel Hostess at Travellers Inn Resort Malindi. Skilled in data entry and client relations, I excelled in reducing wait times and enhancing guest experiences through effective communication and scheduling. Committed to maintaining a welcoming environment and resolving customer inquiries efficiently.
Overview
3
3
years of professional experience
1
1
Language
Work History
Receptionist
Ngao`s Car Hiring
Mombasa
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
Hotel Hostess
Travellers Inn Resort Malindi
04.2022 - 10.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Community Development
Rifkiins Business Institute
Mombasa 04.2001 -
High School Diploma -
Khamis High School
Mombasa11-2019
Skills
Data entry
Telephone skills
Greeting and seating clients
Office management
Scheduling
Customer/Client relations
Time management
Socializing, Reading, Helping the community
I enjoy interacting with people and bringing positive energy to them cause i believe one`s positive mind has a great impact to everyone around them. I use reading as my own escape and also as a way to expand my knowledge on varies things, mostly i read so to know how other people reason and to open my mind on other ideas.
Giving back to the community by making sure i participate in charities at my area and help during community cleaning.
Additional Information
References
Peter Kaingu- Excutive Chef @Travellers Inn Resort
TEL- 0758674432
Sofia Omar- Human Resource Mnager @Ngao`s Car Hiring
TEL- 0748613166
Timeline
Receptionist
Ngao`s Car Hiring
11.2024 - Current
Hotel Hostess
Travellers Inn Resort Malindi
04.2022 - 10.2024
No Degree - Community Development
Rifkiins Business Institute
04.2001 -
High School Diploma -
Khamis High School
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