Mohamed Mohamed
Certificate In Information Technology
Nairobi,Nairobi
Summary
Helpful professional commended as valuable team player with expertise in Information Technology. Ready to bring 4 years of relevant work experience to new position in Safaricom industry in Nairobi or surrounding area. Reliable Installer with 4 years of experience in Safaricom roles. Lifts up to 4 pounds safely and effectively and follows directions to complete tasks accurately. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level deta analysis position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
English
1
1
Kiswahili
1
1
Arabic
1
1
Somali
1
1
Certificate
Work History
Traveling Agency
Mohamed
Nairobi
01.2019 - 01.2023
- Delivered exceptional customer service by providing clear explanations of technical issues and proposed solutions in easily understandable terms.
- Streamlined workflow processes by developing and implementing preventive maintenance procedures for client systems.
- Increased client retention rates with timely response to service requests and effective communication throughout the resolution process.
- Promoted a safe working environment by adhering to established safety guidelines during all on-site activities involving equipment installation or repair tasks.
- Exceeded customer expectations by going above and beyond in providing personalized solutions tailored to their specific needs.
- Assisted in achieving company goals by meeting or exceeding assigned sales targets for various product lines and services offered.
- Demonstrated resourcefulness in identifying alternative solutions when faced with unexpected challenges during on-site visits.
- Developed strong relationships with customers through professional rapport building and reliable support in resolving their technical needs.
- Collaborated with team members to ensure consistent delivery of high-quality service across all client interactions.
- Managed time effectively while juggling multiple tasks such as scheduling appointments, traveling between locations, and completing paperwork accurately within deadlines.
Education
Mount Kenya University
Skills
Collaborated with team members to ensure consistent delivery of high-quality service across all client interactions
Promoted a safe working environment by adhering to established safety guidelines during all on-site activities involving equipment installation or repair tasks
Streamlined workflow processes by developing and implementing preventive maintenance procedures for client systems
Developed strong relationships with customers through professional rapport building and reliable support in resolving their technical needs
Managed time effectively while juggling multiple tasks such as scheduling appointments, traveling between locations, and completing paperwork accurately within deadlines
Reduced downtime for customers through efficient troubleshooting and repair of hardware, software, and network issues
Leveraged cross-functional collaboration skills by working closely with sales representatives to identify potential upsell opportunities based on client needs analysis results
Improved customer satisfaction by promptly addressing and resolving technical issues during on-site visits
Contributed to a positive work environment by sharing knowledge, expertise, and best practices with fellow technicians
Certification
Certificate In Information Technology
Timeline
Traveling Agency
Mohamed
01.2019 - 01.2023
Mount Kenya University