Mohamed Ahmed Mohamed
IT Specialist
Nairobi
Summary
Institute Data Manager & Infographic Designer with strengths in website management, data accuracy, and infographic and video content design. Maintains digital platforms, supports marketing materials, and uses IT and cybersecurity knowledge to protect information and keep operations running smoothly. Also provides technical support and troubleshooting to reduce interruptions across daily work.
Overview
1
1
Certification
Work History
Customer representative
Rugsan Invested Limited
- 01.2025
- Customer service for helping customer to get real houses
- Maintained excellent client relationships, boosting customer satisfaction and loyalty
- Customer representative for assisting the clients to invest and purchase real estate.
- Customer representative at Rugsan Invested Limited | 2025
Institute Data Manager & Infographic Designer
Britannia Language
- 01.2022
- Managed and maintained the institution’s website, ensuring up-to-date content, improved user experience, and efficient digital communication.
- Designed high-quality infographic posters and video content to support marketing strategies and enhance public engagement.
- Applied IT and cybersecurity knowledge to ensure data accuracy, system security, and protection of digital assets.
- Provided technical support and troubleshooting services, ensuring smooth and uninterrupted IT operations.
- Institute Data Manager & Infographic Designer at Britannia Language | 2022
Education
Master Degree - Information Technology
City University Malaysia
12-2024
Bachelor’s Degree - Cybersecurity, IT
International Islamic University Malaysia
03-2023
High School Diploma -
Medina Schools
Nairobi, Nairobi Province, Kenya12-2016
Primary Education -
Mary Happy School
11-2012
Skills
Computer hardware assembly & maintenance
Backup and recovery
System & software troubleshooting
Microsoft Office
SQL Database
Help desk ticketing
Desktop support
User account administration
Network troubleshooting
Incident escalation
Access control
Security incident reporting
Data backup procedures
Malware detection
Audit logging
Certification
CCN to Introduction to Networks - Cisco Networking Academy (2020), Ethical Hacking - Hacker School (2024), CompTIA Security+ (2026)
Timeline
Institute Data Manager & Infographic Designer
Britannia Language
- 01.2022
Customer representative
Rugsan Invested Limited
- 01.2025
Master Degree - Information Technology
City University Malaysia
Bachelor’s Degree - Cybersecurity, IT
International Islamic University Malaysia
High School Diploma -
Medina Schools
Primary Education -
Mary Happy School