Cleaning Team Leader
Cleaning Technologies Group
12.2024 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Monitored budgetary constraints closely while maximizing service quality provided to clients across multiple locations or contracts simultaneously.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Kept abreast of industry trends and innovations in cleaning techniques to ensure continuous improvement within the team''s operations.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Assisted in developing marketing materials targeted at prospective clients showcasing the company''s range of services, expertise levels and achievements.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Increased team productivity through regular evaluations and constructive feedback on individual performance.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Spearheaded initiatives to reduce environmental impact through sustainable practices such as eco-friendly product selection and waste reduction strategies.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Built strong relationships with vendors, negotiating favorable pricing terms for cleaning products and equipment purchases.
- Planned and executed periodic training sessions aimed at keeping team updated about latest best practices while also refreshing their knowledge on existing techniques.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
