Mogere Joseph Mageto
Nakuru
Summary
IT professional with extensive experience in improving operational efficiency and reducing downtime through strategic problem-solving. Demonstrated leadership in team management and on-site ICT support, ensuring high levels of user satisfaction and robust system security. Dedicated to ongoing professional development and implementation of cutting-edge IT solutions.
Overview
16
16
years of professional experience
Work History
ICT Officer at Digital Centre
Nakuru County Government - Department of Education, ICT and eGovernment and Public Communication
Nakuru
11.2022 - 06.2024
- Resolved hardware/software issues to minimize downtime and enhance user experience.
- To provide on-site support to users in matters on ICT.
- Ensured security of computer systems through antivirus installation and configuration, protecting against potential threats.
- Network troubleshooting and maintenance.
- Installation and management of software.
- Compiled statistical records to support data-driven decision-making.
- Computation of financial or statistical records based on routine or special sources of information.
- Managed data organization and storage processes.
- Compiling data and drafting simple letters as may be requested.
- Teaching students on ICT basics.
- Concept initiation and development.
Senior IT Supervisor
Nakuru County Government
Nakuru
10.2023 - 10.2023
- Managed network administration and maintained security protocols for government systems.
- Supervised IT staff to ensure effective daily operations and support services.
- Implemented software solutions to enhance operational efficiency across departments.
- Conducted farmer profiling exercises, training enumerators on effective registration of farmers.
IT Help Desk
EMPOWER SACCO LTD
07.2023 - 07.2023
- Registered Nakuru county staff biometrically to enable efficient management of digital records.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Technical Support Officer
Nakuru County Government
Nakuru
06.2023 - 06.2023
- Streamlined digitization process for Nakuru County payroll, enhancing data accuracy and accessibility.
- Managed administrative processes for public service delivery within local government.
- Coordinated community outreach programs to enhance public engagement and awareness.
- Facilitated inter-departmental communication to streamline operational workflows effectively.
IT Help Desk
EMPOWER SACCO LTD
03.2020 - 11.2022
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Administered network systems and provided user support.
- Laptop and pc repair, backup outlook, software and hardware laptop and pc and mac troubleshooting, startup repair in windows, backup server, domain control, active directory CCTV.
- Supplied accurate information on IT products and services.
- Provided guidance on technology issues to staff, enhancing their ability to resolve IT-related challenges.
- Managed hardware and software inventory for the organization.
- Attended to customers and resolved their queries.
- Managed member accounts.
- Advised the Sacco on all issues related to the use of current information technology dynamics.
- Liaison with software vendors for updates.
- Participated in purchasing, installing, and configuring ICT platforms to ensure integrity, updates, and security of all ICT resources aligned with society's strategic plan.
- Monitored progress of design, coordination, installation, and commissioning of various networks and systems to ensure successful implementation.
- Contributed to the development, review, and monitoring of the ICT annual budget.
- Conducted educational sessions for members on technology usage.
ICT Officer
Nakuru County Government - Ministry of ICT and e-Government
Nakuru
02.2017 - 04.2017
- Monitored ICT infrastructure to ensure minimal downtime and efficient operation of computers, printers, PABX, and network devices.
- Installed, repaired, and performed preventive maintenance on computers and ICT equipment within Sub-County.
- Manage servers and perform relevant configuration of ICT systems.
- Provided IT technical support and conducted regular in-house training for staff, addressing user support issues promptly.
- Trained staff on operation of installed management systems.
- Performed regular backups to protect Sub-County data from loss.
- Compiled and forwarded content for Sub-County website and documentaries.
Senior Sales Agent
AAR Insurance Ltd
10.2015 - 10.2015
Attachment
Nakuru County Government - Ministry of ICT and e-Government
Nakuru
03.2015 - 08.2015
- Maintained and troubleshot network systems to ensure reliability and performance.
- Delivered timely technical assistance to users, enhancing operational efficiency.
- Organized and updated data records to maintain accuracy and support decision-making.
- Created and restored backups.
- Formatting of computers and installation of software.
- Hardware maintenance.
- Printing monthly bills to clients using L.A.I.F.O.M.S (Local Authority Integrated Financial Operating Management System).
IT Administrator
Expidia Logistics Network
02.2014 - 02.2014
- Maintained computers and laptops, ensuring optimal performance of hardware and software.
- Executed email backup procedures for Outlook, safeguarding data integrity and accessibility.
- Installed data in omata speed governors, linking to devices for operational efficiency.
IT Helpdesk Technician and Sales
Nakuru Auto Tech Motors
Nakuru
01.2008 - 12.2012
- Facilitated sales of new and used motor vehicles, enhancing customer satisfaction and dealership revenue.
- Maintained computers and laptops, ensuring optimal hardware and software functionality for end-users.
Education
GRADUATE DIPLOMA - BUSINESS INFORMATION SYSTEMS
HORN OF AFRICA MEDICAL COLLEGE OF HEALTH SCIENCE AND TECHNOLOGY
05-2026
CERTIFICATE - COMPUTER PACKAGES
COMMUNITY TRAINING COLLEGE
05-2026
DIPLOMA - BUSINESS INFORMATION SYSTEM
TRICENT SCHOOL OF MEDICAL HEALTH SCIENCE AND TECHNOLOGY
01-2016
ADVANCE DIPLOMA - COMPUTING
DIGITAL ADVISORY LEARNING CENTRE(DALC)
01-2015
STANDAD DIPLOMA - COMPUTING
DIGITAL ADVISORY LEARNING CENTRE(DALC)
01-2012
KENYA CERTIFICATE OF SECONDARY EDUCATION -
FLAMINGO SECONDARY SCHOOL
01-2006
KENYA CERTIFICATE PRIMARY EDUCATION -
KALOLENI PRIMARY SCHOOL
01-2002
Skills
- Decision-making and problem-solving skills
- Effective communication abilities
- Teamwork collaboration
- Analytical thinking capabilities
- Adaptability skills
- Organizational planning expertise
- Computer literacy
- Logical diagnostic skills
- Influencing techniques
- Critical thinking abilities
- Creative problem-solving strategies
- Integrity and trustworthiness traits
- Ability to learn quickly
- HTML programming knowledge
- Software installation expertise
- Hardware installation knowledge
- Network configuration expertise
- System requirement analysis skills
- Upgrade installation capabilities
- Data backup strategies
- Data protection measures
- IT infrastructure security practices
- Monitoring IT infrastructure efficiency
- System performance assessment skills
- Issue troubleshooting expertise
Personal Information
- Gender: Male
- Nationality: Kenyan
- Religion: Christian
References
- Joseck Muhanji, General Manager, Nakuru Auto Tech Motors, +254 722 809 767, joseckmuhanji@yahoo.com
- Patrick Kinyanjui, Manager, Empower Sacco, +254 723 851 709, patndegwa@gmail.com
- Evans Lavusa, Administrator, Department of ICT and e-Government, +254 712 871 499, evanslavusa914@gmail.com
- Leonard K. Kirui, Director, Department of ICT and e-Government, +254 724 824 712, kiruileonard@yahoo.com
Hobbies and Interests
- Charity Work
- Watching Movies
- Playing Football and Rugby
- Camping
- Reading
- Was a member of wildlife club
Training
- 2016, Certificate of participation in entrepreneurship with Balloon Kenya
- 2019, Ajira Digital Training
Languages
- Kiswahili
- Kisii
- English
- Kiswahili
- Kisii
Strong Points
- Am a fast learner and work under minimal supervision to beat deadlines
- I am quite innovative, ambitious, and social and always look forward to achieve goals set
Timeline
Senior IT Supervisor
Nakuru County Government
10.2023 - 10.2023
IT Help Desk
EMPOWER SACCO LTD
07.2023 - 07.2023
IT Technical Support Officer
Nakuru County Government
06.2023 - 06.2023
ICT Officer at Digital Centre
Nakuru County Government - Department of Education, ICT and eGovernment and Public Communication
11.2022 - 06.2024
IT Help Desk
EMPOWER SACCO LTD
03.2020 - 11.2022
ICT Officer
Nakuru County Government - Ministry of ICT and e-Government
02.2017 - 04.2017
Senior Sales Agent
AAR Insurance Ltd
10.2015 - 10.2015
Attachment
Nakuru County Government - Ministry of ICT and e-Government
03.2015 - 08.2015
IT Administrator
Expidia Logistics Network
02.2014 - 02.2014
IT Helpdesk Technician and Sales
Nakuru Auto Tech Motors
01.2008 - 12.2012
GRADUATE DIPLOMA - BUSINESS INFORMATION SYSTEMS
HORN OF AFRICA MEDICAL COLLEGE OF HEALTH SCIENCE AND TECHNOLOGY
CERTIFICATE - COMPUTER PACKAGES
COMMUNITY TRAINING COLLEGE
DIPLOMA - BUSINESS INFORMATION SYSTEM
TRICENT SCHOOL OF MEDICAL HEALTH SCIENCE AND TECHNOLOGY
ADVANCE DIPLOMA - COMPUTING
DIGITAL ADVISORY LEARNING CENTRE(DALC)
STANDAD DIPLOMA - COMPUTING
DIGITAL ADVISORY LEARNING CENTRE(DALC)
KENYA CERTIFICATE OF SECONDARY EDUCATION -
FLAMINGO SECONDARY SCHOOL
KENYA CERTIFICATE PRIMARY EDUCATION -
KALOLENI PRIMARY SCHOOL