Summary
Overview
Work history
Education
Skills
Languages
REFEREES
Timeline
DeliveryDriver

CYNTHIA NASIMIYU BARASA

KIMILILI,Bungoma District

Summary

Dependable and diligent professional with experience analysing and developing procurement plans and strategies. Collaborates well with technical experts to manage successful vetting processes for issued tenders. Proactively seeks cost-effective solutions to business requirements. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

3
3
years of professional experience

Work history

Customer service representative

Safaricom Shop
Bondo, Siaya County
04.2022 - Current
  • Resolving customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisting customers with varying questions using product knowledge and service expertise.
  • Maintaining excellent client satisfaction by providing in-depth support.
  • Managing high-volume customer queries simultaneously through effective multitasking.
  • Onboarding M-Kopa and Safaricom Lipa Mdogo Mdogo phones.


Attachment/Procurement Officer

Kerio Valley Development Authority
10.2021 - 12.2021
  • Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
  • Sourced and verified quotations from suppliers before initiating purchase processes.
  • Worked with department heads to determine requirements for procurement activities.
  • Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
  • Kept up-to-date knowledge and complied with purchasing and contracting regulations.

Education

Bachelor of Logistics and Supply Chain Management -

JOOUST
/2018 - /2022

Kenya Certificate of Secondary Education -

St. Joseph Girls' High School
Kitale
/2014 - /2017

Skills

  • Excel proficiency
  • Exemplary verbal and written communicator
  • Tech-savvy
  • Coordination
  • Contracts development
  • Compliance standards
  • Time management
  • Leadership
  • Team building
  • Payroll administration

Languages

English
Advanced (C1)
Swahili
Advanced

REFEREES

1. Mr. Anthony Lunani

Head of Supply Chain Management,

Kerio Valley Development Authority(KVDA)

0725088736

untolun@gmail.com


2. Mr. Abdi Adhan Nassir

Manager,

Safaricom Shop

0703412578

nassirabdi213@gmail.com




Timeline

Customer service representative

Safaricom Shop
04.2022 - Current

Attachment/Procurement Officer

Kerio Valley Development Authority
10.2021 - 12.2021

Bachelor of Logistics and Supply Chain Management -

JOOUST
/2018 - /2022

Kenya Certificate of Secondary Education -

St. Joseph Girls' High School
/2014 - /2017

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CYNTHIA NASIMIYU BARASA