Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

MITCHELLE NYAMBURA

Nairobi

Summary

Dynamic Customer Service Executive with proven expertise at MASTERWAYS REAL ESTATE, excelling in client relationship management and conflict resolution. Proficient in Microsoft Office Suite and data management, fostering teamwork and adaptability to drive operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

MASTERWAYS REAL ESTATE
Nairobi
03.2022 - Current
  • Facilitated administrative support for company directors by managing calendars and meeting schedules.
  • Addressed internal and external client concerns with professionalism and efficiency.
  • Enhanced client experience through prompt and empathetic service responses.
  • Managed pay schedules for support staff, ensuring timely updates and payments.
  • Coordinated communication across departments to promote smooth operations.

Data Entry Clerk (Intern)

CHUNGWA HOUSE (ODM Headquarters)
Nairobi
01.2022 - 04.2025
  • Entered, updated, and maintained data systems with high accuracy to ensure reliability.
  • Assisted in organizing office records to enhance document flow efficiency.
  • Supported admin team with routine office duties to facilitate operations.

Education

Bachelor in Business Information Technology - Business And Information Technology

KABARAK UNIVERSITY
Nakuru
12-2022

Kenya Certificate of Secondary Education -

MUGOIRI GIRLS HIGH SCHOOL
MURANGA
12-2017

Kenya Certificate of Primary Education -

BUSY SIMO JUNIOR ACADEMY
NAIROBI
12-2013

Skills

  • Microsoft Office Suite
  • Customer service
  • Data management
  • Calendar management
  • Conflict resolution
  • Client relationship management
  • Teamwork & Adaptability

Accomplishments

  • Participated in the Strategic Planning review process at Masterways Real Estate.

Languages

English
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2

Certification

  • Introduction to Personal Branding – University of Virginia (Coursera)
  • Leadership & Emotional Intelligence – Indian School of Business (Coursera)
  • Strategic Plan Review - (Masterways Real Estate)

References

References available upon request.

Timeline

Customer Service Executive

MASTERWAYS REAL ESTATE
03.2022 - Current

Data Entry Clerk (Intern)

CHUNGWA HOUSE (ODM Headquarters)
01.2022 - 04.2025

Bachelor in Business Information Technology - Business And Information Technology

KABARAK UNIVERSITY

Kenya Certificate of Secondary Education -

MUGOIRI GIRLS HIGH SCHOOL

Kenya Certificate of Primary Education -

BUSY SIMO JUNIOR ACADEMY

Similar Profiles

CREATE PROFILE
MITCHELLE NYAMBURA