I am resourceful, dedicated, adept at quickly learning new technologies and processes, can successfully manage multiple projects and develop innovative solutions focusing on driving success.
Hi, I’m
MITCHELL NJERI GETUI
Customer Service Specialist, Public Relations
Nairobi,30
Summary
Overview
13
years of professional experience
14
years of post-secondary education
2
Languages
Work History
GBB MEDIA
Social Media DM Specialist
05.2024 - 08.2024
Job overview
- I was a social media DM Specialist for and at Geeky BlueBerries (GBB) Media where I handled data entry, update and management as well as interaction and zoom call bookings on behalf of GBB and a high profile client who’s account I was managing
Freelancer
Sales and Marketing Representative
09.2019 - 01.2024
Job overview
- I was a sales and marketing representative for King Tiles Limited, I briefly worked as a Real Estate Assistant for independent contractors and buyers, I also participated in focus groups for a research company collecting data on women’s contraception and their health effects, alcoholic beverage sampling and feedback on taste, branding presentation and proposed pricing
ANVIL SHIELD HOLDINGSNairobi, Nairobi Province
Front Office Administrator
07.2017 - 12.2018
Job overview
- I was transferred to one of Anvil’s company branches that deals with money remittance and I began my work experience as a Front Office Administrator which involved data collection, data entry and management and clerical duties among other roles
- I was later promoted to an Operations officer which included business development duties, data management, money remittance processes as well customer representative functions
- As the company grew, I was selected to be a Customer Service and Marketing Officer which was exciting ensuring that the company’s digital footprint was visible as well as handling the existing and new clientele traffic through their experience of Upesi’s products and services
- Unfortunately, due to health reasons I had to resign to recover and get back to my full operating capacity
Ngao Credit LTD
Office Administrator
07.2017 - 08.2017
Job overview
- I started in this company branch of Anvil which is a microfinance as an Office Administrator and my duties were; Manage the front office by ensuring cleanliness and tidy
- Attend to all persons entering the office
- Manage all telephone calls and maintain an updated call register
- Ensure all cheques for discounting are forwarded to the bank in good time
- Manage timely and efficient mail runs both internal and external
Cake City LimitedNairobi, Nairobi Province
Sales Representative / Branch Manager
02.2015 - 05.2015
Job overview
- I started my work experience in the bakery world of Cake City as a Sale Representative in the main branch in Westlands, after a few months the company planned to open a branch in Gigiri and I was chosen to become the Branch Manager, where I marketed the new branch within the surrounding areas, managed customer relations as well as the branch’s day-to-day operations
- I was later entrusted to become the Branch Manager for the Sarit Center branch but we later parted ways with the company after I had an accident in the kitchen at the Sarit shop
Art Cafe Coffee and Bakery LTDNairobi, Nairobi Province
Waitress
02.2012 - 11.2012
Job overview
- Serve food, dessert and beverages to customers
- Setting tables and refilling condiments
- Maintaining high hygienic standards at the restaurant
- Ensuring and maintaining excellent customer service
Standard Global East Africa LTDNairobi, Nairobi Province
Waitress
06.2011 - 01.2012
Job overview
- Serve food and beverages to customers
- Setting and serving the buffet table
- Handling the cutlery and serviettes
- Attend customer queries and needs
- Perform any other duties required or tasked by my supervisor
Education
University Of NairobiNairobi, Kenya
Diploma from Business Management
06.2018 - Current
University Overview
Danana Girls High SchoolNairobi, Kenya
Kenya Certificate of Secondary Education
02.2006 - 11.2009
University Overview
Karura Primary Church SchoolNairobi, Kenya
Kenya Certificate of Primary Education
06.2002 - 11.2005
University Overview
Skills
Proficient in Computer Applications
Effective Communication
Analytical skills
Professional Driving Experience
Tem collaboration
Customer relation
Interpersonal Communication
Quality assurance
Expert problem solving skills
Personal Information
Personal Information
Date of Birth: 01/03/92Mobile Phone Numbers
Mobile Phone Numbers
- +254703403050
- +254736403050
Out-door activities and Social activities
Out-door activities and Social activities
I enjoy game drives, ATV driving, picnics, watching movies and documentaries, group activities like games, dancing
Timeline
Social Media DM Specialist
GBB MEDIA
05.2024 - 08.2024
Sales and Marketing Representative
Freelancer
09.2019 - 01.2024
University Of Nairobi
Diploma from Business Management
06.2018 - Current
Front Office Administrator
ANVIL SHIELD HOLDINGS
07.2017 - 12.2018
Office Administrator
Ngao Credit LTD
07.2017 - 08.2017
Sales Representative / Branch Manager
Cake City Limited
02.2015 - 05.2015
Waitress
Art Cafe Coffee and Bakery LTD
02.2012 - 11.2012
Waitress
Standard Global East Africa LTD
06.2011 - 01.2012
Danana Girls High School
Kenya Certificate of Secondary Education
02.2006 - 11.2009
Karura Primary Church School
Kenya Certificate of Primary Education
06.2002 - 11.2005