Miriam Wangechi Waneke
Summary
Results oriented ,task-driven and proactive in planning day to day operations and solving service issues. 8+ years experience on administrative, branch operations managing client-centric office operations including amazing a team to exceed expectations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative activities. Proven talent for aligning organizational objectives with comprehensive administrative and trainings and knowledge to achieve maximum operations impacts, conserve time and boost efficiency
Overview
15
15
years of professional experience
Work History
Property Manager
Jaylash apartments
Nairobi, Kenya
11.2022 - Current
- Oversaw daily operations, maintenance, and administration of various properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Handled resident complaints and expedited maintenance requests.
- Managed all maintenance requests from tenants in a timely manner.
- Met with prospective tenants to show property and assess applications or sign leases.
- Identified needs of customers promptly and efficiently.
Assistant Manager Service Delivery
Faulu Microfinance bank
01.2014 - 10.2022
- Maximize staff productivity rates by proactively providing feedback on operational concerns
- Follow attainable project and departmental timelines and keep teams on task to complete milestones according to schedule
- Provide coaching, mentoring and cross-functional learning, conflict resolution support to staff on organizational standards
- Collaborate with other Administrative staff, Program managers, Head of departments to develop and disseminate reports of meetings to enhance information flow and sharing among program staff and Sub-recipients
- Documentation and reporting
- Ensure follow through of all discussed items on meetings, with updates being incorporated in reports
- Coordinates daily service operations and manages the front office desk processes including order and payments, Plan and maintain a team schedule, calendar, and records of on-going activities
- Give support to The head of operations in resource mobilization
- Budget control, effective coding of all request of purchases before keying them on the system
- Ensure office supplies and tools are available for all staffs and stocked with necessary tools for functionality including cataloguing, logistics distribution of commodities to staffs
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Facilitate procurement by preparing requests through Navision for items and services required by the program and follow up with Supply chain to ensure they are actioned and processed on time
- Manage and maintain the supply/allocation of office equipment and supplies, materials, and vehicles as required by the branch team
- Ensure that goods and services purchased are to specification in terms of quality, quantity and delivery
- Develop an active process for measuring procurements for the branch and determining purchasing needs based on monthly, quarterly and annual approved budgets vs
- Needs
- Follows up on orders with Procurement Department to ensure that materials are delivered on time
- Maintains records and follow up files of purchases, shipments, and related matters
- Maintains files of descriptions of available assets at branch level and initiated procurement processes
- Develop monthly Administration reports, monitor and advice according to the administration needs of the Global fund unit
- Develop and carry out an efficient documentation and filing system
- Receiving and recording of invoices and support in documentation for payments
- Maintain diary and appointments, arrange meetings, conferences, teleconferences, workshops and provide reminders
- Prepare operations team meeting agendas and supporting material; as well as record, document and circulating minutes, action lists and reports on time
- Maintain the unit's records and resource Centre both electronic and paper filing systems; and backup electronic files using proper procedures
- Update and ensure the accuracy of the organization's contact databases
- Support in tracking of both financial and narrative reports and share with the branch teams
- Oversee the proper maintenance, storage, retrieval of files and documents in order to ensure that they are accessible and secure
- Contribute to the development of reports, brochures, and briefings for internal and external use by supporting staffs with the necessary tools and materials
- Prepare and edit correspondence, communications, presentations and other documents
Customer service officer/cashier
01.2010 - 01.2013
- Handling customers enquiries
- Check on the status of customers accounts to ensure regulated balances
- Ensure growth of customer base as well as outstanding deposit balances
- Opening transactional accounts for customers
- Process daily cash transactions and ensure theirs sufficient cash to serve customers
Education
Bachelor of Business Administration - Accounting
Kenya Methodist University
Credit analysis &Debt management -
Kenya school of monetary studies
Microfinance sales and credit risk management -
European investment Bank
Skills
- Report Development
- Administration & Strategy
- Information Management
- Efficient high level Executive Support
- Time management
- Influential Negotiation skills
- Budget management
- Organizational skills
- Marketing strategy
- Employee leave management
- Resource management
- File management
- Client & employee relations
- Workforce mentoring and coaching
- Solution oriented
- Good communication skills
- Planning and organizing
- Tenant relations
- Lease administration
- Property management expertise
- Unit vacancies
References
- Laban H. Mwangi, Chief Executive Officer, Jitegemea Credit Scheme ltd, 0722-550206, Lhihu@jitegemea.co.ke
- Jefferson K Muriithi, Branch Manager, Faulu Microfinance Bank, 0723-980451, Jefferson.KMurithi@faulukenya.com
- Francis Mwangi, Chief Finance officer, Ginger ink EPZ limited, 0722834877, mwangifrancis@gmail.com
Professionalassociation - Association
KASNEB
Additionalprofessionaltrainings
- Credit analysis & Debt management, Kenya school of monetary studies
- Microfinance sales and credit risk management, European investment Bank
- Faulu bank - In house trainings, AML/FATCA Kenya, Internal customer service relations, Certified First aid Responder
- IFRC training on, Large cash transaction monitoring, Terrorism financing detection, KYC, Anti money laundering
Languages
English
Proficient
C2
Timeline
Property Manager
Jaylash apartments
11.2022 - Current
Assistant Manager Service Delivery
Faulu Microfinance bank
01.2014 - 10.2022
Customer service officer/cashier
01.2010 - 01.2013
Bachelor of Business Administration - Accounting
Kenya Methodist University
Credit analysis &Debt management -
Kenya school of monetary studies
Microfinance sales and credit risk management -
European investment Bank