Miriam Njoroge
Business Leadership
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Administrator
BMW Center Limited
Nairobi
04.2015 - Current
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Targeted new customers to grow geographic reach and increase revenue.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
Accounts Assistant
St. Austin's Service Station
Nairobi
01.2007 - 01.2011
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated regularly with customers regarding account questions and issues.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
High School Diploma -
Kamiti High School
Nairobi 02.1998 - 12.2001
Kenya Certificate of Accountants - Intermediary & - Accounting And Business Management
Vision Institute of Professionals
Nairobi 01.2003 - 07.2004
Certified Public Accountant - Part I - Accounts
Vision Institute of Professionals
Nairobi 08.2004 - 12.2004
Bachelor of Arts - Business Leadership
Pan Africa Christian University
Nairobi 09.2019 - 04.2023
Skills
Office administration
undefinedDiplomacy affairs, travelling, reading, sense of humour
Having confidence and patience, the ability to listen, the openness of mind and heart to compromise and the drive to complete the work demanded .
- Attentive Listening: I am an attentive listener
- Emotional Intelligence: I understand well my own emotions and the emotions of others.
- Showing Empathy: I have the ability to see the world from another person’s perspective.
- Assertiveness: I can persuade and influence others to think or behave in a certain way.
- Rapport: I have good manners and treat other people with decorum.
- Politeness: I am polite and courteous, respecting other people’s view-points and cultural differences to build inter-cultural relationships.
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