Learning New Languages
Hi, I’m
Miriam Mulala
Ambasa
Nakuru
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated and detail-oriented virtual Assistant with a strong background in administration and customer service. Adept at managing tasks efficiently, providing exceptional support, and enhancing overall workflow.
Overview
10
years of professional experience
2
Languages
Work History
Honest Book Centre
Customer Service Representative
07.2015 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed data across client projects, seeking areas for improved performance and profit potential
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
Mamlaka Medical Centre
Administrative Assistant/Client Relations Officer
01.2014 - 06.2015
Job overview
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Alison Online
Diploma from Customer Service And Office Administration
04.2001
Egerton UniversityNakuru,Kenya
Bachelor of Commerce from Banking And Finance
04.2001
Skills
Complaint Resolution
undefinedAccomplishments
1.Reduced Customer Complaints: I successfully implemented new strategies that resulted in a 30% decrease in customer complaints. This involved improving communication channels, addressing customer concerns promptly, and providing effective solutions to enhance overall satisfaction.
2. Streamlined Office Operations: I implemented an organized digital filing system, resulting in a 25% reduction in time spent searching for documents. This improved overall office efficiency and allowed for quicker retrieval of important information.
3.Implemented Customer Feedback System: Developed and launched a comprehensive customer feedback system that collected valuable insights from clients. This initiative led to a 20% increase in customer engagement, allowing the company to make data-driven improvements to products and services, ultimately boosting customer loyalty.
Interests
Involvement in team -based activities
Staying updated on industry trends
Learning new Technologies
Volunteer work in customer-oriented roles
Participating in customer service training programs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Honest Book Centre
07.2015 - Current
Administrative Assistant/Client Relations Officer
Mamlaka Medical Centre
01.2014 - 06.2015
Alison
Diploma from Customer Service And Office Administration
04.2001
Egerton University
Bachelor of Commerce from Banking And Finance
04.2001
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