Mireille Mushiya
Kinshasa,30
Summary
An experienced Business Development Manager with 10 years of experience in developing customer relationships and strategies to capitalize on emerging trends. Proven track record of successfully reaching out to potential customers via telephone, email and in-person inquiries. Demonstrated ability to build strong relationships with key decision-makers to promote growth and retention.
Overview
15
15
years of professional experience
Work History
Business Development Manager
VHH Hospital
03.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Director of Product Development / Sales Manager
Dam Ka Phone
07.2015 - 02.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Liaised between sales management and personal accounts.
- Conceptualized and implemented new and more efficient filing system.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Drew from market data to assess product health and drive success.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Headed solutions supporting rapid expansion and program proliferation from concept to reality.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
Cashier Assistant Manager
BRALIMA Sarl
06.2013 - 06.2015
- Researched client needs, competitor trends and market patterns.
- Collaborated with national and international organizations to leverage industry connections.
- Developed and administered department budgets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Cashier Manager
Genvis Congo ONGD
02.2010 - 01.2012
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
Trainee Accountant
Memling Hotel
01.2009 - 01.2010
- Interacted with clients and obtained cost and budget information to draft and manage accounts.
- Balanced and submitted financial reports for review and approval.
- Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
- Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions.
Education
High School Diploma -
Complexe Scolaire Diabena
Kinshasa , Lemba07.2009
Associate of Applied Science - Economics And Managements Science
University Of Kinshasa
Kinshasa , Mont Amba04.2012
Bachelor of Science - Financial Management
University Of Kinshasa
Kinshasa , Mont Amba04.2014
Skills
- Relationship Building
- Operating Procedures and Policies
- Decision making
- Detail-Oriented
- Budgeting and Expenditures
- Time Management
- Verbal and written communication
- Profitability Assessments
- Market Trend Analysis
- Advertising Campaigns
Languages
French, Lingala, Tshiluba
Native language
English
Intermediate
B1
Music , Football
The activities i do most on my free time
Timeline
Business Development Manager
VHH Hospital
03.2022 - Current
Director of Product Development / Sales Manager
Dam Ka Phone
07.2015 - 02.2022
Cashier Assistant Manager
BRALIMA Sarl
06.2013 - 06.2015
Cashier Manager
Genvis Congo ONGD
02.2010 - 01.2012
Trainee Accountant
Memling Hotel
01.2009 - 01.2010
High School Diploma -
Complexe Scolaire Diabena
Associate of Applied Science - Economics And Managements Science
University Of Kinshasa
Bachelor of Science - Financial Management
University Of Kinshasa
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