MINNEH WAMBUI KIIRU
Management Trainee/Hr. Specialist
Nairobi
Summary
Results-driven talent/HR generalist with ten years of experience in full-cycle recruitment, employee engagement, policy implementation, playing a pivotal role in supporting growth and culture, working closely with leadership across teams, ensuring people strategies align with operational and sustainability goals while fostering an inclusive high performance environment.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Management Trainee / Sales Lead / Team Lead
Crossroad Kahore Tyres
10.2018 - 08.2025
- - Lead customer engagement and sales operations, consistently surpassing sales targets
- Partner with senior leaders across all business units (Finance, processing and support functions)
- Lead talent management from attraction, onboarding, performance development through to succession planning for the regional teams.
- Oversee training & development programs to build capability in areas such as operations, processing and leadership.
- Drive employee engagement and culture initiatives that reinforce values of sustainability. Integrity and collaboration.
- Provide guidance and support on employee relations, performance management, policies and compliance in line with the employee legislation.
- Analyze workforce data and HR metrics to identify trends, inform decisions and deliver actionable insights.
- Manage inventory accuracy through monthly stock takes and variance reporting.
- Generate leads, conduct field sales visits, and expand client base.
- Oversee staff attendance, payroll documentation, and compliance with operational standards.
- Ensure effective showroom presentation and customer experience.
- - Handle debt collection, daily balancing, invoicing, and credit note management.
- - Provide management with regular performance, sales, and financial reports.
- Onsite
Virtual assistant
Crossroad Kahore
01.2020 - 01.2021
- Executive Assistant: Providing high-level administrative support to the managing director.
- Marketing Assistant: Focusing on marketing operations, such as social media marketing.
- Project Support Assistant: Assisting with project management and administrative tasks for specific projects.
- Administrative support: Managing calendars, scheduling meetings, handling emails and phone calls.
- Customer service: Responding to customer inquiries via email, live chat, or phone, and managing all orders from receipt to dispatch.
- Social media management: Creating and scheduling content, monitoring engagement, and managing social media accounts.
- Bookkeeping: Sending invoices, tracking payments, and updating financial records.
- Data entry and research: Entering data into spreadsheets, conducting market research, and organizing information.
- Technical and creative tasks: Updating websites, troubleshooting documents and preparing presentations
- Staff management: tracking staff performance and scheduling zoom meeting
- Remotely
Receptionist / Cashier / Sales Representative
Tire World Ltd (Maxxis Tyres)
08.2014 - 08.2018
- - Welcomed and advised clients on tyre products and services, tailoring solutions to customer needs.
- - Handled customer queries across walk-ins, phone, and email channels.
- - Processed payments (cash, cheque, M-Pesa, card) and balanced daily registers.
- - Prepared quotations, invoices, and job cards while ensuring accurate dispatch of orders.
- - Achieved and surpassed monthly sales quotas through effective cross-selling and upselling.
- - Trained new staff in customer service and sales processes.
- - Awarded Employee of the Year for two consecutive years.
Education
Bachelor of Commerce - Finance
University of Nairobi
01.2014
No Degree - Computer Studies
Insight Commercial College
Limuru, Kiambu District, Kenya 04.2001 -
Kenya Certificate of Secondary Education - undefined
Gachoire Girls Secondary School
01.2009
Kenya Certificate of Primary Education - undefined
Tigoni Primary School
01.2005
Skills
Sales & Customer Service Excellence
Team Leadership & Training
Inventory & Stock Management
Client Relationship Management (CRM)
Business Development & Lead Generation
Reporting & Documentation
Process Improvement & Problem-Solving
Microsoft Office Suite & Google Workspace
Certification
Strategic Sales & Customer Service Skills – Recours 4Kenya Consultants Ltd (2017)
References
Available on request.
Timeline
Virtual assistant
Crossroad Kahore
01.2020 - 01.2021
Management Trainee / Sales Lead / Team Lead
Crossroad Kahore Tyres
10.2018 - 08.2025
Receptionist / Cashier / Sales Representative
Tire World Ltd (Maxxis Tyres)
08.2014 - 08.2018
No Degree - Computer Studies
Insight Commercial College
04.2001 -
Kenya Certificate of Secondary Education - undefined
Gachoire Girls Secondary School
Kenya Certificate of Primary Education - undefined
Tigoni Primary School
Bachelor of Commerce - Finance
University of Nairobi