Millicent Atenya
Ngoizi
Summary
PROFILE SUMMARY As results driven and resourceful professional, I possess over 10 + years of experience managing operations, Program planning, implementation and partnership relationship management. My exposure in the service industry has enabled me gain the ability to build strategic relationships and partnership, resolve complex issues, win customer loyalty and achieve win-win outcomes with both clients and my colleagues. Some of the roles I have handled in the course of my work engagements include; coming up with operational objectives and best strategies of achieving them, Ensuring proper budgeting and allocation of resources, running projects and providing good effective leadership and encouraging teamwork amongst employees. Additionally, I possess excellent communication skills that have seen me build a profitable relationship with customers and key decision makers. Aside from this, I have become a multi- skilled professional and can effectively manage programs, operations, lead personnel, analyze strategic business decisions, risk management and ensure customer & stakeholders satisfaction. My focus is to secure a position where my ability is to impact lives positively and create a safe space for program Excellency. Smart recruiter Profile: https://www.smartr.me/public/profiles/millicent.atenya LinkedIn Profile: https://www.linkedin.com/in/millicent-atenya
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Program and Operations Co-ordinator
Jhpiego Kenya
Nairobi
02.2022 - Current
- Oversee tracking of program implementation and facilitate coordination within the program and across other regions and departments
- Participating in the development of project proposals, work plans, support preparation and monitoring of activity budgets
- Support sub-award management including development of sub-award milestones and budgets, monitoring implementation and compliance to donor and Jhpiego policies
- Compile periodic (monthly, quarterly, and annual) project reports and provide relevant programmatic information for internal and external reporting purposes
- Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews
- Facilitate the procurement and management of consultants, supplies, and assets required for project implementation
- Participate in key cross-departmental and cross-functional teams as representative of the project operations, as needed and research protocol development and approval
- In close collaboration with the Senior Director and technical leads, maintain oversight of the region's portfolio, managing the administrative and operational budgets and working closely with key staff on their program budgets
- Supporting in designing expansion PrEP & PEP project plans both in Central, Nairobi & Nyanza Region
- Maintaining records and monitoring the implementation of project activities, providing continuous feedback to the project team, and problem-solving
- Representation of the project in professional forums that include meetings and workshops with the
- Government and other institutional partners.
Program Manager
Maisha Meds
Nairobi
06.2021 - 01.2022
- Championing expansion into a new region by on boarding and supporting our network of
- Established milestones and objectives based on input from functional areas and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Leveraged project management processes and tools to define and execute projects.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Researched industry best practices in support of training development and program content.
- Pharmacies reimbursing for care, including building operations, supply chain and training on systems required to achieve this
- Putting up systems, processes, controls and teams to penetrate new markets, on board new
- Facilities and manage these relationships
- Supporting these facilities through weekly field visits and calls to ensure:
- They are implementing the Programme with integrity
- They have sufficient stock
- They are utilizing the loyalty application maximally
- They understand expected reimbursements
- They are targeting all eligible patients to increase Programme reach
- Providing any requested support from the facilities
- Fostering relationships with relevant professional bodies and county officials who are key
- Stakeholders in success of our Programmed (Existing relationships with such stakeholders is an Added advantage).
- Working with clinical advisors to develop clinical protocols to ensure pharmacies and clinics provide high-quality care
- Reporting Programme progress and opportunities of growth to the Director of Program's
- Supporting in designing expansion SRH & Covid-19 project plans both in Nairobi, Kisumu and Siaya County.
County Program Manager
Triggerise Kenya
Nairobi
04.2019 - 06.2021
- Setting up of Ecosystems inwards within the county.
- Mapping and onboarding at least 2 service providers/ward from approved franchises and sign LOA; at least 1 registered/accredited pharmacy/ ward and onboard at least 5 Retailers/ward.
- Branding of all actors within all the Ecosystems in the county and distribution of relevant IEC materials.
- Effective training of actors at on-boarding to ensure all aspects of the agreement are well understood and proficiency on use of the platform is attained.
- They are also responsible for detecting and mitigating all risk to the program, at the county level that may include program, fiduciary and political risks
- Demand Generation
- Continuous mapping and engagement of Community-Based Organizations (CBOS) to drive demand for platform offers
- Training of CBOs and mobilizers on the available offers and platform
- Supportive supervision and monitoring of all CBOS
- Monthly progress review meetings with CBOs
- Distribution of IEC materials with a focus on maximizing reach and uptake to the target clients.
- Relationship Management of the Platform actors
- Troubleshoot issues related to the use of the platform and ensure prompt response and resolution of all tech challenges faced by all actors
- Conduct biannual meetings with all actors including clinics, pharmacies, retailers and CBOS to address performance and platform use
- Conduct supportive supervision of all actors and to offer continuous support and enforce compliance to agreed codes of conduct and safeguarding 4
- Risk Management
- Effective on-boarding of all actors on the platform with detailed review and training of
- All actors on the components of the Letter of Agreement (LOA), Code of Conduct (CoC),
- Anti-fraud policy, Whistleblowing and child safeguarding policies
- Assessment of actor enforcement and compliance to the LOA, Code of Conduct and all policies including children safeguarding
- Flag suspicious activities based on field-level insights and based on data analysis
- Schedule and conduct refresher training to address any queries raised during norm.
Operations & Logistics Manager
Applewood Data Technologies
Nairobi
08.2014 - 03.2019
- Managing and Ensuring daily operations are effectively done in alignment with quality requirements and specifications.
- Providing good effective Leadership and Encouraging Teamwork amongst employees
- Providing quality customer care and participating in Business Development
- Listening to client queries and issuing appropriate solutions
- Recruiting staff and doing appraisals
- Planning for strategic customer training and development meetings
- Providing advice on products and services to customer satisfaction
- Coming up with Operational objectives and best strategies of achieving them
- Ensuring proper compliance and Dispute Management
- Purchasing materials and ensuring warehouse efficiency
- Examining financial statements and utilizing to enhance profitability within the company
- Ensuring proper budgeting and allocation of resources
- To maintain a filing system for all procurement documents
- These includes the demand form, quotations, purchase orders and goods received notes
- To ensure prompt delivery of project goods to the designated project sites by arranging for either air or road transport
- Ensure that way bills/gate passes are written for all goods leaving the stores, follow-up made to ensure signed copies are returned from the field
- Liaising with site-engineers/technicians on the status of on-going projects and report writing
- Regularly reviewing project budgets on a monthly basis and proving feedback to the relevant teams.
Senior Credit Analyst
S.M.E, Family Bank Limited
01.2013 - 07.2014
- Motivating Sales Team Members to deliver and providing quality customer care
- Championing sales in the department
- Loan processing, default management and recoveries
- Solving customer queries and follow-ups
- Development and implementing strategies
- Preparing credit reports and analyzing credit reports and advising the branch and credit manager
- Risk Analysis and Management.
Relationship Officer
Equity Bank Limited
04.2009 - 12.2012
- Providing quality customer care and solving customer queries and follow-ups
- Ensuring loan monitoring and outreach
- Development of loan products
- Facilitating credit appraisals, documentation and lending and loan processing and disbursement
- Risk assessment and management and default management and loan recoveries
- Training of the youth and women groups on business development skills
Customer care representative
Safaricom Kenya Limited
02.2008 - 04.2009
- I was tasked with handling thefollowing roles; Providing quality customer care service, Solving customer queries on products, Monitoring andcoordinating customer queries, Ensuring customer data entry, Stock taking of new and old products and Handling clientcomplains and offering solutions.
East African Breweries Ltd
02.2007 - 05.2007
- I was tasked with Coordinating promotionalevents, Coordinating promotional events, Solving Customers Complaints and handling stock taking of supplies.
Education
Certificate in Monitoring and Evaluation -
Kenya Institute of Management
06.2021 - 08.2021
Masters in Business Administration - Strategic Management
Jomo Kenyatta University of Agriculture&Technology
05.2016 - 05.2018
Diploma - Purchases and Supply Management
Kenya Institute of Management
04.2009 - 09.2009
Bachelor of Commerce - Business Administration
Jomo Kenyatta University of Agriculture&Technology
01.2005 - 12.2007
Kenya Certificate of Secondary Education - undefined
Mukumu Girls High School
02.2000 - 12.2003
Skills
Program leadership
Documentation proficiency
Performance monitoring
Policy and procedure improvements
Budget coordination
Team leadership and direction
Partnership development
Strategic planning
Operations management
Logistics Operations
Project Management
Project timeline compliance
Teambuilding
Customer engagement
Training and Development
Administration knowledge
Effective leader
Program development and implementation
Leading program operations
Travelling
Travelling to the Coastline and enjoying the cool breeze!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program and Operations Co-ordinator
Jhpiego Kenya
02.2022 - Current
Program Manager
Maisha Meds
06.2021 - 01.2022
Certificate in Monitoring and Evaluation -
Kenya Institute of Management
06.2021 - 08.2021
County Program Manager
Triggerise Kenya
04.2019 - 06.2021
Masters in Business Administration - Strategic Management
Jomo Kenyatta University of Agriculture&Technology
05.2016 - 05.2018
Operations & Logistics Manager
Applewood Data Technologies
08.2014 - 03.2019
Senior Credit Analyst
S.M.E, Family Bank Limited
01.2013 - 07.2014
Relationship Officer
Equity Bank Limited
04.2009 - 12.2012
Diploma - Purchases and Supply Management
Kenya Institute of Management
04.2009 - 09.2009
Customer care representative
Safaricom Kenya Limited
02.2008 - 04.2009
East African Breweries Ltd
02.2007 - 05.2007
Bachelor of Commerce - Business Administration
Jomo Kenyatta University of Agriculture&Technology
01.2005 - 12.2007
Kenya Certificate of Secondary Education - undefined
Mukumu Girls High School
02.2000 - 12.2003