Millicent Towett
Nairobi
Summary
I am an environmental enthusiast dedicated to safeguarding the environment for current and future generations. With a diverse background in solid waste management, environmental planning, policy formulation, Environment Impact Assessments, carbon offsets, GIS mapping, FMCG retail business, and tech solutions addressing water and fuel challenges, I am committed to advancing environmental sustainability. My career goal is to leverage my expertise to contribute to organizational growth while making a positive impact on the environment.
Overview
6
6
years of professional experience
Work History
Market Research Associate
Climate KOKO NETWORKS
06.2023 - Current
- Assess various regions in Kenya that determine the carbon offset of charcoal and firewood users
- Pre-assessment through desk research to estimate the carbon yield potential in new geographies
- Project validations and audit preparations that adhere to GS4GG and CDM protocols
- Visit stakeholders to explain the process and purpose of carbon assessments
- Support KOKO stakeholders with necessary information about climate related initiatives
- Collect data from primary and secondary data sources that feed into carbon research reports
- Record the process of charcoal production through observations and field interviews.
Team Leader - Agent Management
KOKO NETWORKS
06.2022 - 06.2023
- Successfully led and managed a team of 8 Merchandisers, setting clear expectations, goals, and performance standards, resulting in improved team productivity and individual success
- Provided ongoing coaching and feedback to team members, fostering a culture of continuous improvement and professional development
- Oversaw the performance and relationship management of Agents, ensuring the achievement of key performance indicators (KPIs) and driving business growth
- Developed and executed Joint Business Plans and Trade Marketing Initiatives with Agents, resulting in increased member acquisition and revenue generation
- Gathered market intelligence and customer feedback, providing valuable insights to commercial leadership for informed decision-making and strategic planning.
Agent Acquisition Representative
KOKO NETWORKS
09.2021 - 06.2022
- Conducted interviews and assessments of over 100 agents, selecting top talent to join the K2 project
- Successfully onboarded 80 agents during the pilot phase, ensuring a smooth transition and efficient operations
- Provided ongoing management and support to a team of 15 agents, fostering a positive and productive work environment
- Monitored and analyzed JBP (Joint Business Plan) targets versus actuals, proactively identifying areas for improvement and supporting agents in achieving and exceeding targets
- Implemented effective marketing strategies, including shop activations and promoter management, resulting in increased visibility and customer engagement with Koko retail products
- Conducted comprehensive agent training on customer engagement techniques, equipping agents with the skills and knowledge to effectively promote and sell products.
Research Assistant
CHILDFUND INTERNATIONAL
04.2021 - 05.2021
- Conducted data collection activities in Mathare, Kayole, Dandora, and Buruburu neighborhoods, using Survey to Go and Commcare as data collection tools
- Administered in-depth questionnaires to the community, gathering valuable insights on the effects of the Covid-19 pandemic
- Monitored the health and nutrition progress of children sponsored by the program, ensuring their well-being and development.
Technical Sales Associate
NESVAX INNOVATIONS LIMITED
10.2018 - 01.2021
- Developed and executed a comprehensive sales strategy targeting customers in the water, food, and beverage industries, resulting in consistent revenue growth and the achievement of sales targets
- Identified and cultivated relationships with key decision-makers, leveraging conferences and networking opportunities to generate leads and expand the client base
- Utilized sales force CRM software to streamline sales processes, improve efficiency, and enhance customer relationship management
- Achieved the highest revenue generation of $40,000, demonstrating exceptional sales performance and the ability to close deals effectively
- Continuously sought opportunities for professional growth and development, attending sales training programs and workshops to enhance sales skills and techniques.
Intern- Environment officer
NAIROBI CITY COUNTY
02.2018 - 08.2018
- Stationed at Embakasi West office
- Involvement in supervision of solid waste management activities from collection in the neighborhoods to its disposal in Dandora dumpsite
- Daily reporting to the Environment officer on field challenges and environmental concerns
- Participated in Environmental awareness activities such as clean ups and also involving the community in discussing environmental issues
- Review and editing of County Environmental Action Plans (CEAP's) in relation to the manual
- Attended workshops
- During workshops, I participated in Preparations of the National Communication Reporting on United Nation Framework Convention on Climate Change (UNFCCC) and preparation of National Environmental Action plan (NEAP)
- Participated in fieldwork activities
- Mapped Ondiri Swamp.
Education
BACHELOR OF SCIENCE IN ENVIRONMENTAL PLANNING AND MANAGEMENT -
KENYATTA UNIVERSITY
KENYA CERTIFICATE OF SECONDARY EDUCATION -
SACRED HEART RORET GIRLS
Skills
- Microsoft Office-Word, Excel, PowerPoint, Access, Outlook
- Field Sales Management
- Market Research-Qualitative and Quantitative research methods
- Data Analysis-Excel
Websites
References
- Joan Juma, Program Sponsorship Officer-ChildFund Kenya, 0723341116
- Abraham Ronoh, Technical Sales Manager-Nesvax Innovations Limited, 0723105735
- Walter Ongeto Omwenga, Sub County Environment Officer-Nairobi City Council, 0722287316
- Caroline Keror, National Environmental Management Authority, 072085267
- Ouma John, Assistant Manager- Climate Line Manager
Timeline
Market Research Associate
Climate KOKO NETWORKS
06.2023 - Current
Team Leader - Agent Management
KOKO NETWORKS
06.2022 - 06.2023
Agent Acquisition Representative
KOKO NETWORKS
09.2021 - 06.2022
Research Assistant
CHILDFUND INTERNATIONAL
04.2021 - 05.2021
Technical Sales Associate
NESVAX INNOVATIONS LIMITED
10.2018 - 01.2021
Intern- Environment officer
NAIROBI CITY COUNTY
02.2018 - 08.2018
BACHELOR OF SCIENCE IN ENVIRONMENTAL PLANNING AND MANAGEMENT -
KENYATTA UNIVERSITY
KENYA CERTIFICATE OF SECONDARY EDUCATION -
SACRED HEART RORET GIRLS
Similar Profiles
Joel WafulaJoel Wafula
Senior Manager, Channel at KOKO NetworksSenior Manager, Channel at KOKO Networks
CHRISTIAN SUGIRA MUKUNZICHRISTIAN SUGIRA MUKUNZI
Customer Sales Representative at KOKO NetworksCustomer Sales Representative at KOKO Networks
Nancy Wanjiru KoigiNancy Wanjiru Koigi
Commercial Strategy Manager - Retention at KOKO Networks LtdCommercial Strategy Manager - Retention at KOKO Networks Ltd
Kyle Temple-MurrayKyle Temple-Murray
Managing Director at NADSKA LtdManaging Director at NADSKA Ltd
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance