MILLICENT ODHIAMBO
Nairobi
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Sales Manager
Payo Group Realtors
2023.01 - 2024.04
- Developed and implemented a CRM system to streamline sales processes and improve customer service
- Conducted market research and analysis to identify new opportunities, resulting in a 20% increase in customer acquisition
- Analyzed customer data to identify buying patterns and trends, resulting in a 30% increase in customer engagement in the last quarter
- Created an appreciation and incentive program to boost employees' morale that resulted in a 20% increase in sales.
HR Assistant
PayoPesa
2021.01 - 2022.12
- Streamlined onboarding process, reducing paperwork by 20% for new hires
- Assisted in creating and analyzing HR metrics for data-driven insights, optimizing training programs and improving employee retention by 10%
- Developed an 'Employee of the Month' program, increasing employee satisfaction by 20%
- Updated job descriptions and job postings to ensure legal compliance and attract qualified candidates
- Conducted exit interviews and analyzed results to uncover trends and identify areas of improvement in the workplace
- Assisted with performance reviews and provided feedback to employees to support professional growth.
Human Resource Clerk
Subati Herbs
2019.02 - 2020.12
- Enhanced employee data accuracy with data quality check procedures, resulting in a 20% increase in accurate reports
- Successfully prepared for compliance audits, leading to flawless audit outcomes
- Coordinated quarterly departmental training sessions, ensuring 100% compliance with mandatory training
- Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion
- Developed and maintained an integrated resource plan that maximized resource utilization and minimized waste.
Social Worker Volunteer
VSO
2018.08 - 2018.12
- Implemented social activities and outings for clients, providing them with greater opportunities for social engagement and personal growth
- Created table banking after an intensive financial literacy session with clients to steer financial growth
- Created employment opportunities for more than 20 clients by connecting them with potential employers in Bondo town.
Social Worker Intern
Child Protection Centre
2018.05 - 2018.07
- Led community engagement initiatives on children's rights, reducing violations by 20% and increasing support for the cause
- Provided crisis intervention, assessing and following up on over 200 cases of child abuse, preventing further harm to minors
- Facilitated social activities and outings for clients, providing them with greater opportunities for social engagement and personal growth.
Education
Entrepreneurship Masterclass -
Founder Academy - Alx
ALX04.2024
Cisco Cybersecurity Certification -
CISCO
Online03.2023
Bachelor of Arts in Economics and Sociology - Economics And Sociology
Chuka University
Chuka, Kenya04.2018
Skills
- Data Management
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Sales team training
- Relationship Building
Details
Nairobi, Kenya, 0702882775, millicentawino254@gmail.com
Personal Information
Title: SALES ASSOCIATE
References
- Martin Nderitu, Payo Group Realtors, Nderitu@payogrouprealtors.co.ke, 0728351721
- Samuel Karuita, Peace Ambassadors Kenya, samuelkaruita@gmail.com, 0738743285
- Abbigael Achieng, UN, gaelachieng@gmail.com, 0113953646
Timeline
Sales Manager
Payo Group Realtors
2023.01 - 2024.04
HR Assistant
PayoPesa
2021.01 - 2022.12
Human Resource Clerk
Subati Herbs
2019.02 - 2020.12
Social Worker Volunteer
VSO
2018.08 - 2018.12
Social Worker Intern
Child Protection Centre
2018.05 - 2018.07
Entrepreneurship Masterclass -
Founder Academy - Alx
Cisco Cybersecurity Certification -
CISCO
Bachelor of Arts in Economics and Sociology - Economics And Sociology
Chuka University
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