MILLICENT MIRIGO IRUNGU
Nairobi
Summary
I am a master's holder in Dispute Resolution and Conflict Management, with diverse skills relevant to every field in any organization. I am a results-driven individual with proven business development and management experience, along with good conflict analysis, managerial, and leadership skills. I am good at organizational behavior and helping any company or business look at internal issues affecting service or sales. I look into building my career in both local and international organizations that aspire to grow globally through the skills I have acquired, as I learn more skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Co-founder
I create Agency
Nairobi, Kenya
01.2020 - Current
- Manage the growth of the upcoming multimedia agency by acquiring the necessary equipment to enable a swift workflow.
- Provide effective thought leadership to ensure there is order and a good relationship between the company and the clients.
- Research on more advanced tools and skills necessary to improve the quality of our service, and enhance the company’s growth.
Head of Customer Service
After 40 Hotel
Nairobi, Kenya
06.2023 - 11.2023
- Analyze critical things that would affect clients by enforcing preventive measures.
- Improve client relationships by interacting with them daily.
- Data collection of communication means preferred by clients for follow-up.
- Responding to clients' questions.
General Manager
Western Cosmetics
Westlands Nairobi, Kenya
01.2018 - 01.2019
- Creatively conceptualized and effectively built Western Cosmetics from an abstract idea to an online business responding to clients' health needs.
- Established internal policies and procedures to effectively address complaints and grievances, boosting client retention.
- In the absence of the CEO, I effectively managed the company, building trust, and ensuring smooth, sustainable operation.
- Developed and implemented strategies to increase sales and profitability.
Patient advocate
Dallas Medical City
Dallas, Texas USA
01.2017 - 04.2017
- Carefully and confidentially investigated and addressed patients’ grievances and complaints, consistent with Texas medical law and policies.
- Entered details into computer systems and managed database of information.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Member point of sale
Southern Methodist
Dallas, Texas USA
01.2016 - 01.2017
- Effectively managed building security access through software known as CSI SPECTRUM.
- Served as a cashier while training new employees to serve in a similar role.
- Collaborated with management to develop strategies for improving store performance through better utilization of POS systems.
- Enhanced customer experience through prompt and accurate processing of transactions.
Associate Program coordinator
Southern Methodist University
Dallas, Texas USA
01.2015 - 01.2017
- Effectively coordinated and implemented program activities centered on outdoor adventures, such as camps.
- Effectively helped to come up with the training manual that is used to date.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
Education
Masters - Dispute Management and Conflict resolution
Southern Methodist University
Dallas, Texas USA05.2017
Bachelors - International Relations
United States International University
Dallas, Texas09.2014
Skills
- Managerial skills
- Communication skills
- Customer service
- Problem-solving
- Conflict resolution
- Cross-functional collaboration
- Leadership and people development
- Relationship and team building
Certification
- CINERGY
- HNMUN - Harvard National Model United Nations 2014
Timeline
Head of Customer Service
After 40 Hotel
06.2023 - 11.2023
Co-founder
I create Agency
01.2020 - Current
General Manager
Western Cosmetics
01.2018 - 01.2019
Patient advocate
Dallas Medical City
01.2017 - 04.2017
Member point of sale
Southern Methodist
01.2016 - 01.2017
Associate Program coordinator
Southern Methodist University
01.2015 - 01.2017
Masters - Dispute Management and Conflict resolution
Southern Methodist University
Bachelors - International Relations
United States International University