MILKAH WAMBUI WAITHIRA
COMMERCIAL AND OPERATIONS
Nairobi, Nairobi Province
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.
In the 3 years of being in Kyosk.app received 3 awards of exceptional performance
Overview
13
13
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
AREA MANAGER
KYOSK.APP
06.2021 - Current
- Manage the area business unit take care of all operations-managed to link the business at a market to the central business
- Manage area P&L Account led the market to breaking even and being able to cover the operational costs
- Drive business towards revenue generation agenda in the Area by working closely with commercial and purchasing team moved the market from achieving 20 million monthly to 100 million worth of sales.
- Analysed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built relationships with customers and community to establish long-term business growth.
- Generated financial and operational reports to assist management with business strategy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Gained strong leadership skills by managing projects from start to finish.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Inventory management -Ensure the stocks levels/reports are accurate
- Market intelligence and business strategies
- Identify new opportunity the business can venture into to drive to profitability.
- People management-works closely with HR team to execute HR functions
- Compliance-invigilates and ensures that all SOPs are complied with. links the business units operations to the central functional units operations.
- Manages all the business aspect not limited to sales, customer experience, fulfilment and loss control
- Modeled best practices for sales and customer service.
Dispatch supervisor
KYOSK.APP
04.2021 - 06.2021
- Determined number of man hours required to complete assignments after reviewing scope of the orders pending delivery .
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Closely monitored dispatch dashboard to triage and prioritize and achieve the OTIF and SDIF kpis
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Scheduled and organized delivery routes.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Minimized cost of operations and delivery by optimizing routes for drivers to align with budget.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery on a daily.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Dispatch associate
KYOSK.APP
10.2020 - 04.2021
- Route planning -Ensure that all orders placed have been delivered on time and in full
- Cost alignment -ensure cost target is achieved on deliveries done.
- Capacity planning -ensure that no overloading or under-loading to achieve other kpis
- Fleet management-proper repairs and maintenance -ensuring that vehicles are in good condition
- Scheduled and organise delivery routes.
- Utilised dispatch software to enter customer orders, deliveries and receipts.
- Collaborated with warehouse personnel to expedite order processing and minimise delays, contributing to improved customer service ratings.
- Organise regular team meetings to discuss challenges, opportunities for improvement, and celebrate successes within department.
- Monitored driver performance and provided constructive feedback to foster continuous improvement in service quality.
- Kept abreast of industry trends and continuously sought ways to incorporate emerging technologies into existing dispatch processes for increased efficiency gains.
- Developed strong working relationships with drivers to facilitate open communication channels and enhance overall team morale.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
HUB IN CHARGE
JUMIA KENYA
1 2016 - 09.2020
- Day to day vendor drop of and return to vendor queue management-Ensuring that all items processed are handed over on time.
- Vendor and customer satisfaction (checking on detractor and working towards achieving best experience
- End to End SLA / customer and vendor promise compliance.
- Team management and motivation, training appreciation.
- Product knowledge and quality check compliance-To ensure that customers get what they purchase from Jumia and thus increasing customer experience.
- Escalations –ensures escalations matrices are followed and solutions to problems are found.
- Ensures weekly and daily cycle counts are done, Day to day inventory management and loss reduction
- Network moves arrangements both reverse and forward in conjunctions with the transportation manager.
- Capacity planning in terms of volumes and workforce requirement.
- Cost optimization and loss reductions on logistics and operations.
- Network moves planning and execution this is in conjunction with the truck and vans driver.
- Managing 3rd party operations and ensuring they are up to standard and also maintaining a good relationship between them and JUMIA.
RTV TEAMLEADER
JUMIA KENYA
06.2013 - 07.2014
- Ensure that returns are issued and the proof of return safely filed.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Mentored and guided employees to foster proper completion of assigned duties.
- Ensure that all SLAs and SOPs are adhered to on the day to day operations
- Conducing daily cycle count and sending reports of the same
- Ensuring that the queues are clean each and every end of day.
- Solving day to day operation issues and making decisions that lie within the stipulated SOPs
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Checkout Operator
JUMIA KENYA
06.2013 - 07.2014
- Shipping packages ordered by customer
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Picking customer orders awaiting to be processed
- Conducting quality check for the orders to ensure that product are of the required quantity and quality before shipping them to the customer.
- Packaging orders shipped and ensuring that the packaging guidelines are followed thus the orders get to the customers in good despite the handling tear and wear.
- Conducting 5S and ensuring that it is maintained throughout the day.
- Handover implementation(musterbagging)
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Administrative Officer/receptionist
County Care Clinic
10.2011 - 6 2013
- Administrative officer/receptionist
- Answers phones and transfer to the appropriate staff member while relaying messages to appropriate departments.
- Receive public and clients and direct them to the correct staff member and coordinate messenger service
- Receive, sort and distribute incoming mail while monitoring incoming emails and answer or forward as required prepare outgoing mail for distribution, faxing, scanning and copying of documents together with maintaining office filing and storage systems
- Update and maintain databases such as mailing lists, contact lists and client information
- Retrieve information when requested, type documents, reports, organise appointments, meetings and plan events
- Monitor and maintain office supplies to ensure office equipment is properly utilized
- Ensuring the clinic and entire office space is well cleaned and organized.
- Keep/Filing bank records and do monthly reconciliation end of the month.
- Provide support to the clinician, nurse and medical technologist when required.
- Overall management of the clinic in absence of the director.
Kenya urban roads authority
03.2011 - 09.2011
- Field officer
- Taking and keeping record on field attendance.
- Ensuring sufficient provision of working tools.
- Acting as a fore person to the supervisor
- Managing the team and ensure we hit the target end of the day
- Conduct audit on the work done and forwarding the report to KURA authorities.
Education
Bachelor of Science - Business Administration And Management
Moi University School of Business
Nairobi,Kenya 04.2001 - Current
Bachelor of Science - Human Resources Management
Nairobi Aviation College
Nairobi,Kenya 05.2012 - 05.2014
Certificate in Computer Studies - Basic Computer Packages
Macksam Complex Center
09.2011 -
KCSE (B-) - Secondary Education
Our Lady of Fatima School
01.2010 -
Skills
Excellent conflict resolution and problem-solving skills
undefinedMarital Status
Single
Personal Information
Nationality: Kenyan
Profile
Excellent planning, organizing and co-ordination skills, Excellent selling and revenue growth skills and build relationships, Competence in people management, communication, customer relations and marketing, Good data presentation and reporting skills, Intermediate excel skills, Project management skills, Quality check and assurance, Good planning and executing skills, Resourceful team player with leadership skills, Good interpersonal and communication skills, Team planning and amazing execution skills, Independent, Innovative and integral, Good time management skills-able to give feedback/results within stipulated timelines, High integrity, Customer centric, Flexible, Detail conscious, Dynamic, Neat and orderly, Open minded, Outspoken
References
- Josephine Mangoli, Human resource business partner, Jumia Kenya, 0702091757
- James Chege, Regional commercial manager, Kyosk.app, 0720467237
- Dennis Muriuki, Manager, Kyosk.app, 0722141487
Accomplishments
ACHIEVEMENTS AT KYOSK.APP
1.Moved sales from 20millions to 100millions
2.Reduced distribution cost from 5% to 1.9%
3.Increased customer purchase frequency from 2.2 to 4.6
4.Led expansions to 4 different key markets
5.Took full responsibility in setting up embu market in kyosk.
6.Reduced sloabs from 45% to 10%
ACHIEVEMENT AT JUMIA KENYA
1.Reduced direct losses by 75%
2.reduce the vendor waiting time from 45mins average to 10mins average
3.took part in vendor QMS set up and implementation
4.Took lead in self drop off and self pickup structural and process implementation from scratch.
5.Achievement of SLA to the customer as well as reduction of quality returns.
Timeline
AREA MANAGER
KYOSK.APP
06.2021 - Current
Dispatch supervisor
KYOSK.APP
04.2021 - 06.2021
Dispatch associate
KYOSK.APP
10.2020 - 04.2021
RTV TEAMLEADER
JUMIA KENYA
06.2013 - 07.2014
Checkout Operator
JUMIA KENYA
06.2013 - 07.2014
Bachelor of Science - Human Resources Management
Nairobi Aviation College
05.2012 - 05.2014
Administrative Officer/receptionist
County Care Clinic
10.2011 - 6 2013
Certificate in Computer Studies - Basic Computer Packages
Macksam Complex Center
09.2011 -
Kenya urban roads authority
03.2011 - 09.2011
KCSE (B-) - Secondary Education
Our Lady of Fatima School
01.2010 -
Bachelor of Science - Business Administration And Management
Moi University School of Business
04.2001 - Current
HUB IN CHARGE
JUMIA KENYA
1 2016 - 09.2020
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