Milkah Sabuni
Nairobi
Summary
An accomplished and goal-focused professional with a proven track record providing comprehensive front-facing, administrative, and executive support. I have a robust background in directing and driving efficiency, particularly in high-profile organizations. Seeking a challenging position as a Business Development Manager for Foundations and NGOs to leverage my skills in planning, day-to-day problem-solving, IT, and team collaboration.
Overview
16
16
years of professional experience
Work History
Warehouse Supervisor
Skylife Ltd
03.2019 - Current
- Developed strong organizational and leadership skills, overseeing various functions.
- Managed and optimized workflow, ensuring efficient operations.
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Monitoring employee productivity and providing constructive feedback and coaching
Human Resource Assistant
City Cruises
04.2017 - 01.2019
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated employee training programs to improve productivity and performance.
- Studied research and trends on best practices in HR field.
Cabin Crew
Qatar Airways
01.2010 - 01.2017
- Demonstrated leadership by leading the cabin crew team and ensuring brand standards.
- Outstanding customer service in the aviation industry.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Human Resource Assistant
Sheraton Hotel
02.2009 - 01.2010
- Managed HR files, payroll, and benefits, developing organizational and administrative expertise.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated employee training programs to improve productivity and performance.
Field Research Supervisor
Equity Bank
08.2008 - 01.2009
- Providing exceptional service to clients when on field work at allocated bank branches
- Analyzing & collecting data to formulate plans to develop and improve services for customers
- Completing reports and presenting findings to senior management and team members
- Ensuring all administrative processes were completed to relevant standards, meeting security and auditing criteria.
Education
MBA -
University of West London
05.2018
Diploma -
Chartered Management Institute (CMI)
01.2018
BA - Tourism & Travel
MOI University
05.2008
Kenyan Certificate in Secondary Education (KCSE) -
11.2002
Skills
- Planning & Administration: Highly competent and knowledgeable planner & administrator with a broad skill set in customer service, organization, and resource management Proficient in leadership, providing administrative assistance, and support Well-versed in managing the integrity of security & quality standards
Problem Solving: Innovative & proactive with astute problem-solving skills Able to successfully formulate solutions and strategies to ensure the objectives of departments are met
Team Working: Effectively able to work as part of and lead a team I possess a hands-on approach, I enjoy being part of a strong team and being able to contribute knowledge and experience to colleagues
Communication: Commands exceptional people and relationship management skills Full capability to communicate across all mediums, internally and externally
IT Skills: A good working knowledge of tech packages, including Word, Excel, Outlook, and PowerPoint Strong computer literacy while learning new systems, ensuring efficient collaboration
Customer Services: Experienced in delivering exceptional customer services under pressure, ensuring all interactions resonate with brand expectations Able to handle challenges with tact & diplomacy, vital for successful partnership management
Courses
I have completed a number of training & development courses including Management, Team Building, Sales & Marketing, Data Analysis and Resource Management
Hobbies and Interests
Personal Fitness & Sports / Socialising / Music / Travelling / Current Affairs
Timeline
Warehouse Supervisor
Skylife Ltd
03.2019 - Current
Human Resource Assistant
City Cruises
04.2017 - 01.2019
Cabin Crew
Qatar Airways
01.2010 - 01.2017
Human Resource Assistant
Sheraton Hotel
02.2009 - 01.2010
Field Research Supervisor
Equity Bank
08.2008 - 01.2009
MBA -
University of West London
Diploma -
Chartered Management Institute (CMI)
BA - Tourism & Travel
MOI University
Kenyan Certificate in Secondary Education (KCSE) -
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