MILKA NDUNGU
Summary
Innovative and efficient team player with outstanding business development, sales,
marketing, customer service, and monitoring experience. A proven track record in effective
project implementation and capacity building.
Overview
11
11
years of professional experience
Work History
OPERATIONS MANAGER
THIKA COFFEE MILLS
03.2009 - 04.2012
- Skills
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies
- Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results
- Established new customer relationships to generate more business and enhance profitability
- Recommended or advised management on improvements for building facilities and equipment
- Interviewed and assisted in making hiring decisions
- Taught employees to problem-solve independently and meet targets through successful training programs
- Received and resolved escalated incidents and complaints following company procedure
- Established staff objectives, monitored performance and coached individuals to achieve strong results
- Experience, Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies
- Established staff objectives, monitored performance, and coached individuals to achieve strong results
- Maintained onsite presence to oversee operations and verify compliance with company operational standards
- Established new customer relationships to generate more business and enhance profitability
- Developed employee strengths to improve engagement and remain competitive
- Taught employees to problem-solve independently and meet targets through successful training programs
- Provided daily direction for operations staff based on current priorities
- Received and resolved escalated incidents and complaints following company procedure
- Achieved or exceeded productivity targets, leading productivity initiatives
- Demonstrated structured thinking to solve problems and conduct root cause analysis
- NAKURU, 20100 KENYA minjambi@yahoo.com Generated creative solutions to identify and implement improvements in processes
- Created work environments that respected and valued diverse backgrounds
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
RELATIONSHIP MANAGER
K-REP BANK LTD
09.2001 - 10.2001
- Increased overall annual sales by 70% by implementing quality improvements within the branch
- Spearheaded the credit function by ensuring high-quality loan books
- Guaranteed timely renewal of insurance policies for all the assets charged as security for the facilities borrowed
- Worked with internal partners to analyze, evaluate, and develop tailored relationship strategies for each client or prospect
- Assessed risk of different business decisions to help achieve results and uphold firms' reputation without significant negative impacts
- Reviewed customer needs and allocated assets to engage with customers and meet current requirements
- Compiled and evaluated applicant credit histories to determine eligibility for different, 2000 bank products
- Reviewed collection reports, determining status of collections and amounts of outstanding balances.
BUSINESS DEVELOPMENT MANAGER
INSTAPESA LTD
- Developed strategic partnerships to jointly pursue specific engagements
- Engaged clients to develop relationships and educate prospects of company's value proposition
- Qualified customers to promote products and services and secure new contracts
- Developed and tested market strategies to attract clients and grow business revenue
- Met and exceeded sales goals and key performance metrics through competitive pricing and value-based marketing efforts
- Identified and pursued untapped market segments and niche opportunities to drive new business acquisitions and market expansion
- Fostered productive business relationships and promoted long-term growth opportunities
- Guided long-term objectives and grew sales volumes to meet business needs and requirements
- Closed tough deals and complex sales using strong persuasion and negotiation skills
SALES CONSULTANT
WOMANCARE GLOBAL
- Enhanced the quality of health care offered to women and girls in Kenya
- Developed, strengthened, and maintained relationships with over 50 health care providers and key stakeholders
- Demonstrated excellent problem solving and critical thinking skills to identify and address provider barriers
- Ensured feedback loop to providers through accurate data collection, good communication, and frequent report distribution
- Helped drive positive customer experiences by building relationships, exhibiting empathy and providing solutions to needs
- Entered, updated and maintained daily activity and prospect information.
TEAM LEADER
K-REP BANK LTD
- Conducted a market research and customer needs analysis to identify opportunities for product development or modification
- Lead the branch team in conducting financial analyses
- Demonstrated strong organizational skills under strict deadlines with limited human, financial, and physical resources
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Identified opportunities and implemented solutions for workflow, quality and process improvements
- Conferred with management and supervisors to coordinate operations between departments
- Assisted team members on appropriate application of policies and procedures.
SENIOR BUSINESS DEVELOPMENT OFFICER
K-REP BANK LTD
- Guided, trained, and supervised a team of business development officers
- Ensured high quality of branch's microfinance portfolio through effective monitoring, evaluation, and follow-up
- Guaranteed timely submission of budgets
- Worked with internal staff to develop proposals for business services and product sales
- Cultivated productive customer relationships based on in-depth business knowledge and top-notch service
- Connected with customers, serviced accounts and completed regular follow-up to consistently achieve sales targets.
BUSINESS DEVELOPMENT OFFICER
K-REP BANK LTD
- Implemented a recruitment plan for new clients through outreach and promotion activities
- Managed and trained clients of diverse cultural, financial, ethnic, and religious backgrounds
- Identified capacity-building needs and provided technical advice to microfinance clients
- Collaborated with financial management personnel to direct budgeting considerations for new business development efforts.
Education
BBA - MARKETING KENYA
KENYA METHODIST UNIVERSITY
DIPLOMA - BUSINESS ADMINISTRATION
Skills
- Languages
- ENGLISH & SWAHILI, Fluent
Timeline
OPERATIONS MANAGER
THIKA COFFEE MILLS
03.2009 - 04.2012
RELATIONSHIP MANAGER
K-REP BANK LTD
09.2001 - 10.2001
BUSINESS DEVELOPMENT MANAGER
INSTAPESA LTD
SALES CONSULTANT
WOMANCARE GLOBAL
TEAM LEADER
K-REP BANK LTD
SENIOR BUSINESS DEVELOPMENT OFFICER
K-REP BANK LTD
BUSINESS DEVELOPMENT OFFICER
K-REP BANK LTD
BBA - MARKETING KENYA
KENYA METHODIST UNIVERSITY
DIPLOMA - BUSINESS ADMINISTRATION
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