Milia Minayo Ahuli
Administrative Support
Nairobi,Nairobi
Summary
To deliver in a challenging and sustainable areas with a view of making contribution to institutional development and career progress while supporting community livelihoods.
PERSONAL ATTRIBUTES Flexible, self-motivated, result oriented, decision maker, team player, innovative and creative outgoing character able to address challenges and ready to learn new exposures.
SUMMARY Competent and self-motivated business management professional with experience in managing office administration operations, Human resources, supply chain and warehousing. Currently seeking a more challenging role in Administration where my skills and expertise will be used and developed further as I contribute towards achievement of organizational goals and objectives.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Assistant Secretary/Receptionist
Starehe Girls’ Centre
Nairobi
10.2022 - Current
- Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound
- Organise in sending students reports, school brochures and other necessary forms
- Welcomes visitors to the school and provides directions around the building as needed
- Assisting and supporting with meeting to Board members and to all staff
- Also taking minutes during the meetings
- By supporting the administration on administrative assignment that include travel by handling request and preparing of reports
- Liasing with internal and external clients linked to the Directors and Deputy Directors office
- Capturing Students data in the NEMIS system for the school
- Assists in designing and drawing up promotional and informational materials for parents
- Maintains records of student absences
- Sorts and distributes mails delivered to school office
- Contacts parents in the event of student illness or behavioral issues
- Carry out document scanning, photocopy, binding services & printing of business cards
- Assist in filing of documents as requested
- Prepare relevant mailroom reports on a monthly basis
- Performing other duties as required
Receptionist/Administrative Assistant
Patriotic Group of Companies
Nairobi
10.2020 - 10.2022
- Screening and routing incoming and outgoing telephone calls
- Responding to routine requests for information and referring more complex requests to appropriate staff members
- Assisting in scheduling appointments and assisting in Managing Directors office
- Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence
- Maintaining meetings and taking minutes in meetings being held on every Fridays
- Maintaining and replenishing office inventory & supplies
- Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi
- Overseeing customer operations such as attending to clients’ concerns
- Data entry in the system etc
Admin Assistant/Archivist
European Union Delegation Kenya/Somalia
Nairobi
11.2018 - 03.2020
- Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound
- Calendar and Schedule Management: Organizing meetings, appointments, and events for diplomats and staff, and maintaining their calendars
- Travel Coordination: Making travel arrangements for diplomats, including booking flights, accommodations, and transportation, while adhering to diplomatic protocols
- Document Preparation and Record Keeping: Assisting with drafting, proofreading, and editing official documents, and maintaining organized records and databases securely
- Meeting Support: Providing administrative support during meetings, including preparing agendas, taking minutes, and coordinating logistics
- Administrative Support: Assisting with general administrative tasks, such as managing office supplies, processing expenses, and maintaining filing systems
- Liaison and Communication: Acting as a point of contact between diplomatic staff, external stakeholders, and other departments within the compound
- Protocol and Etiquette: Familiarizing oneself with diplomatic protocols and etiquettes and ensuring adherence to them in various interactions and official events
- Human Resource Support: Assisting with various HR functions, including recruitment support, onboarding and orientation, employee records management, and leave and attendance management
- Receiving and Registering of Internal and External Mails
- Archiving of Files which the contracts have been closed and not yet reached the retention period
Receptionist/Administrative Assistant
Patriotic Group of Companies
Nairobi
06.2016 - 10.2018
- Screening and routing incoming and outgoing telephone calls
- Responding to routine requests for information and referring more complex requests to appropriate staff members
- Assisting in scheduling appointments and assisting in Managing Directors office
- Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence
- Maintaining meetings and taking minutes in meetings being held on every Fridays
- Maintaining and replenishing office inventory & supplies
- Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi
- Overseeing customer operations such as attending to clients’ concerns
- Data entry in the system
- Other duties assigned
Administrative Assistant
Sidian Bank Ltd
Nairobi
01.2015 - 10.2015
- Handling all departmental incoming and outgoing communications
- Tracking legal/credit department documentation and maintaining proper record management
- Ensuring safety custody and release of securities and chattels documentation
- Processing credit facilities guarantee and bonds documentation for approvals
- Dispatching of all outgoing mails to the various branches through courier
Operations/Data Entry Assistant
Sidian Bank Ltd
Nairobi
01.2012 - 12.2014
- Processing of refunds and savings recoups of customers
- Issuing of bankers cheques of loans disbursed and relevant reports
- Processing customer credit and ensuring proper data entries
- Attending to Branch enquiries and addressing all complaints received
- Ensuring proper data and record management and quality assurance in service delivery
- Reconciliation of Bankers cheques issued both to walk in clients and bank customers
Archives/Registry Clerk
Sidian Bank Ltd
Nairobi
03.2009 - 01.2012
- Receiving, Reviewing and vetting all Branch files and ensuring proper maintenance of data entries and records management
- Managing the Bank’s warehouse (go down) and maintaining records registers while providing periodic reports
- Retrieving Files and registering them before distributing for the purpose of tracking as requested for audit purposes and other references as requested efficiently
- Processing customer information and ensuring proper customer service delivery
- Complying with the Bank’s Privacy and Confidentiality policies
- Identifying those files which are due for disposal i.e
- After seven years for the case of loan forms
Customer Service Advisor
Sidian Bank Ltd
Nairobi
06.2007 - 03.2009
- Providing and maintaining customer service to bank clients
- Recording and addressing all customer enquiries and complaints received
- Ensuring proper record management and processing ATM Cards at the branch
- Providing financial advisory, addressing customer financial enquires and dispatching relevant communications
- Issuing of Bankers cheques and ensuring reconciliation has been done before close of business
Office Assistant/Receptionist
Sidian Bank Ltd
Nairobi
02.2006 - 06.2007
- Providing office support and other secretarial engagements
- Handling all incoming and outgoing communications and maintain proper customer relationships
- Maintaining proper records management and ensuring quality assurance in service delivery
- Recording credit applicants and coordinating the loan application processes
Front Office Receptionist
K-Rep Development Agency Ltd
04.2000 - 01.2006
- Managing Agency incoming and outgoing communications and other dispatches
- Providing liaison linkages and receiving Agency consumables
- Addressing all customer enquiries and complaints received
- Ensuring compliance to Agency policies and practices and maintaining proper records
Receptionist/Office Assistant
Nairobi Physiotherapy Centre
Nairobi
08.1998 - 03.2000
- Welcoming Patients and visitors by greeting them in persons or on the phone
- Maintaining the clinic reception area and handling incoming and outgoing communications and mail dispatches
- Keeping patients appointment on schedule by notifying provider of patients arrival
- Maintaining patients accounts by obtaining recording and updating personal financial information
- Ensuring availability of treatment information by filing and retrieving patient records
- Comforting patients by anticipating patients anxieties, answering patients questions
- Assisting the physiotherapist with the patient’s physical exercises as directed by the physiotherapist before the patient leaves
Education
Higher Diploma - Business Management
Kenya Institute of Management
01.2006 - 01.2008
Certificate in Secretarial Studies and Computers - undefined
Valley Business School
01.2002 - 01.2004
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School
01.1988 - 01.1991
Kenya Certificate of Primary Education - undefined
Chandolo Primary School
01.1980 - 01.1987
Value Adding TrainingCertificate awarded of Data ProtectionCustomer Care Service Training Certificate, Silicon CraftCertificate of completion of Team Building by The DepotCertificate of participation awarded of Stockbrokers, Ngenye Kaiuki& Co. Ltd - undefined
Skills
Independence, Professionalism, Organization, Time management, Interpersonal skills, Written communication, Verbal communication, Attention to detail, Customer Service
Database entry
Microsoft Office Suite
Database administration
Document preparation
Customer service
File management
Office correspondence
Call reception
Clerical support
Fast learner
Teamwork and collaboration
Timeline
Assistant Secretary/Receptionist
Starehe Girls’ Centre
10.2022 - Current
Receptionist/Administrative Assistant
Patriotic Group of Companies
10.2020 - 10.2022
Admin Assistant/Archivist
European Union Delegation Kenya/Somalia
11.2018 - 03.2020
Receptionist/Administrative Assistant
Patriotic Group of Companies
06.2016 - 10.2018
Administrative Assistant
Sidian Bank Ltd
01.2015 - 10.2015
Operations/Data Entry Assistant
Sidian Bank Ltd
01.2012 - 12.2014
Archives/Registry Clerk
Sidian Bank Ltd
03.2009 - 01.2012
Customer Service Advisor
Sidian Bank Ltd
06.2007 - 03.2009
Office Assistant/Receptionist
Sidian Bank Ltd
02.2006 - 06.2007
Higher Diploma - Business Management
Kenya Institute of Management
01.2006 - 01.2008
Certificate in Secretarial Studies and Computers - undefined
Valley Business School
01.2002 - 01.2004
Front Office Receptionist
K-Rep Development Agency Ltd
04.2000 - 01.2006
Receptionist/Office Assistant
Nairobi Physiotherapy Centre
08.1998 - 03.2000
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School
01.1988 - 01.1991
Kenya Certificate of Primary Education - undefined
Chandolo Primary School
01.1980 - 01.1987