Milia Minayo Ahuli
Administrative Support
Nairobi,Nairobi
Summary
To deliver in a challenging and sustainable areas with a view of making contribution to institutional development and career progress while supporting community livelihoods.
PERSONAL ATTRIBUTES Flexible, self-motivated, result oriented, decision maker, team player, innovative and creative outgoing character able to address challenges and ready to learn new exposures.
SUMMARY Competent and self-motivated business management professional with experience in managing office administration operations, Human resources, supply chain and warehousing. Currently seeking a more challenging role in Administration where my skills and expertise will be used and developed further as I contribute towards achievement of organizational goals and objectives.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Assistant Secretary/Receptionist
Starehe Girls’ Centre
10.2022 - Current
- Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound
- Organise in sending students reports, school brochures and other necessary forms
- Welcomes visitors to the school and provides directions around the building as needed
- Assisting and supporting with meeting to Board members and to all staff
- Also taking minutes during the meetings
- By supporting the administration on administrative assignment that include travel by handling request and preparing of reports
- Liasing with internal and external clients linked to the Directors and Deputy Directors office
- Capturing Students data in the NEMIS system for the school
- Assists in designing and drawing up promotional and informational materials for parents
- Maintains records of student absences
- Sorts and distributes mails delivered to school office
- Contacts parents in the event of student illness or behavioral issues
- Carry out document scanning, photocopy, binding services & printing of business cards
- Assist in filing of documents as requested
- Prepare relevant mailroom reports on a monthly basis
- Performing other duties as required
Receptionist/Administrative Assistant
Patriotic Group of Companies
10.2020 - 10.2022
- Screening and routing incoming and outgoing telephone calls
- Responding to routine requests for information and referring more complex requests to appropriate staff members
- Assisting in scheduling appointments and assisting in Managing Directors office
- Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence
- Maintaining meetings and taking minutes in meetings being held on every Fridays
- Maintaining and replenishing office inventory & supplies
- Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi
- Overseeing customer operations such as attending to clients’ concerns
- Data entry in the system etc
Admin Assistant/Archivist
European Union Delegation Kenya/Somalia
11.2018 - 03.2020
- Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound
- Calendar and Schedule Management: Organizing meetings, appointments, and events for diplomats and staff, and maintaining their calendars
- Travel Coordination: Making travel arrangements for diplomats, including booking flights, accommodations, and transportation, while adhering to diplomatic protocols
- Document Preparation and Record Keeping: Assisting with drafting, proofreading, and editing official documents, and maintaining organized records and databases securely
- Meeting Support: Providing administrative support during meetings, including preparing agendas, taking minutes, and coordinating logistics
- Administrative Support: Assisting with general administrative tasks, such as managing office supplies, processing expenses, and maintaining filing systems
- Liaison and Communication: Acting as a point of contact between diplomatic staff, external stakeholders, and other departments within the compound
- Protocol and Etiquette: Familiarizing oneself with diplomatic protocols and etiquettes and ensuring adherence to them in various interactions and official events
- Human Resource Support: Assisting with various HR functions, including recruitment support, onboarding and orientation, employee records management, and leave and attendance management
- Receiving and Registering of Internal and External Mails
- Archiving of Files which the contracts have been closed and not yet reached the retention period
Receptionist/Administrative Assistant
Patriotic Group of Companies
06.2016 - 10.2018
- Screening and routing incoming and outgoing telephone calls
- Responding to routine requests for information and referring more complex requests to appropriate staff members
- Assisting in scheduling appointments and assisting in Managing Directors office
- Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence
- Maintaining meetings and taking minutes in meetings being held on every Fridays
- Maintaining and replenishing office inventory & supplies
- Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi
- Overseeing customer operations such as attending to clients’ concerns
- Data entry in the system
- Other duties assigned
Administrative Assistant
Sidian Bank Ltd
01.2015 - 10.2015
- Handling all departmental incoming and outgoing communications
- Tracking legal/credit department documentation and maintaining proper record management
- Ensuring safety custody and release of securities and chattels documentation
- Processing credit facilities guarantee and bonds documentation for approvals
- Dispatching of all outgoing mails to the various branches through courier
Operations/Data Entry Assistant
Sidian Bank Ltd
01.2012 - 12.2014
- Processing of refunds and savings recoups of customers
- Issuing of bankers cheques of loans disbursed and relevant reports
- Processing customer credit and ensuring proper data entries
- Attending to Branch enquiries and addressing all complaints received
- Ensuring proper data and record management and quality assurance in service delivery
- Reconciliation of Bankers cheques issued both to walk in clients and bank customers
Archives/Registry Clerk
Sidian Bank Ltd
03.2009 - 01.2012
- Receiving, Reviewing and vetting all Branch files and ensuring proper maintenance of data entries and records management
- Managing the Bank’s warehouse (go down) and maintaining records registers while providing periodic reports
- Retrieving Files and registering them before distributing for the purpose of tracking as requested for audit purposes and other references as requested efficiently
- Processing customer information and ensuring proper customer service delivery
- Complying with the Bank’s Privacy and Confidentiality policies
- Identifying those files which are due for disposal i.e
- After seven years for the case of loan forms
Customer Service Advisor
Sidian Bank Ltd
06.2007 - 03.2009
- Providing and maintaining customer service to bank clients
- Recording and addressing all customer enquiries and complaints received
- Ensuring proper record management and processing ATM Cards at the branch
- Providing financial advisory, addressing customer financial enquires and dispatching relevant communications
- Issuing of Bankers cheques and ensuring reconciliation has been done before close of business
Office Assistant/Receptionist
Sidian Bank Ltd
02.2006 - 06.2007
- Providing office support and other secretarial engagements
- Handling all incoming and outgoing communications and maintain proper customer relationships
- Maintaining proper records management and ensuring quality assurance in service delivery
- Recording credit applicants and coordinating the loan application processes
Front Office Receptionist
K-Rep Development Agency Ltd
04.2000 - 01.2006
- Managing Agency incoming and outgoing communications and other dispatches
- Providing liaison linkages and receiving Agency consumables
- Addressing all customer enquiries and complaints received
- Ensuring compliance to Agency policies and practices and maintaining proper records
Receptionist/Office Assistant
Nairobi Physiotherapy Centre
08.1998 - 03.2000
- Welcoming Patients and visitors by greeting them in persons or on the phone
- Maintaining the clinic reception area and handling incoming and outgoing communications and mail dispatches
- Keeping patients appointment on schedule by notifying provider of patients arrival
- Maintaining patients accounts by obtaining recording and updating personal financial information
- Ensuring availability of treatment information by filing and retrieving patient records
- Comforting patients by anticipating patients anxieties, answering patients questions
- Assisting the physiotherapist with the patient’s physical exercises as directed by the physiotherapist before the patient leaves
Education
Higher Diploma - Business Management
Kenya Institute of Management
01.2006 - 01.2008
Certificate in Secretarial Studies and Computers - undefined
Valley Business School
01.2002 - 01.2004
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School
01.1988 - 01.1991
Kenya Certificate of Primary Education - undefined
Chandolo Primary School
01.1980 - 01.1987
Value Adding TrainingCertificate awarded of Data ProtectionCustomer Care Service Training Certificate, Silicon CraftCertificate of completion of Team Building by The DepotCertificate of participation awarded of Stockbrokers, Ngenye Kaiuki& Co. Ltd - undefined
Skills
Independence, Professionalism, Organization, Time management, Interpersonal skills, Written communication, Verbal communication, Attention to detail, Customer Service
Timeline
Assistant Secretary/Receptionist
Starehe Girls’ Centre
10.2022 - Current
Receptionist/Administrative Assistant
Patriotic Group of Companies
10.2020 - 10.2022
Admin Assistant/Archivist
European Union Delegation Kenya/Somalia
11.2018 - 03.2020
Receptionist/Administrative Assistant
Patriotic Group of Companies
06.2016 - 10.2018
Administrative Assistant
Sidian Bank Ltd
01.2015 - 10.2015
Operations/Data Entry Assistant
Sidian Bank Ltd
01.2012 - 12.2014
Archives/Registry Clerk
Sidian Bank Ltd
03.2009 - 01.2012
Customer Service Advisor
Sidian Bank Ltd
06.2007 - 03.2009
Office Assistant/Receptionist
Sidian Bank Ltd
02.2006 - 06.2007
Higher Diploma - Business Management
Kenya Institute of Management
01.2006 - 01.2008
Certificate in Secretarial Studies and Computers - undefined
Valley Business School
01.2002 - 01.2004
Front Office Receptionist
K-Rep Development Agency Ltd
04.2000 - 01.2006
Receptionist/Office Assistant
Nairobi Physiotherapy Centre
08.1998 - 03.2000
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School
01.1988 - 01.1991
Kenya Certificate of Primary Education - undefined
Chandolo Primary School
01.1980 - 01.1987
Value Adding TrainingCertificate awarded of Data ProtectionCustomer Care Service Training Certificate, Silicon CraftCertificate of completion of Team Building by The DepotCertificate of participation awarded of Stockbrokers, Ngenye Kaiuki& Co. Ltd - undefined
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