Miguel Gadson
Orangeburg
Summary
Experienced OTR Driver with 5 years of experience with efficient on-time deliveries. Personable and energetic with a clean driving record and solid work history operating trucks and trailers. Dependable and committed to getting each job done quickly, efficiently and safely.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
Columbia, SC
05.2023 - Current
- My Position Coordinating daily deliveries in accordance with customer schedules, adjusting itineraries to accommodate peak delivery times and alternate routing
- Assisted in the loading/unloading of freight if required by customer.
- Plan travel routes in accordance with applicable traffic and transportations laws, regulations, standards, and guidelines
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Experience using CRM ,Live Chat software, Knowledge base software
Truck Driver
D.W transportation
Dallas-Fort Worth, TX
08.2022 - 04.2023
- Drove reefer truck and dry van with annual, seasonal, and market capacity cycle produce across 16 state lines.
- Inspected rig before and after travel, avoiding potential safety hazards from improper hook-ups, tire wear, and malfunctioning light systems.
- Checked and verified all loads for accuracy, and reported any issues to supervisors.
OTR Truck Driver
Landair Transport, Inc
Greenville, TN
05.2021 - 07.2022
- Obeyed traffic laws, and followed established traffic and transportation procedures
- Coordinating daily deliveries in accordance with customer schedules, adjusting itineraries to accommodate peak delivery times and alternate routing needs
- Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
Truck Driver Class A OTR
C.R.
Salt Lake City, UT
08.2020 - 04.2021
- My position consisted of Driving a Semi Truck Safely for One side of the Country to the other side .Making sure All my logs are Current doing my Pre & Post trips Daily . Inspecting my truck and Trailer for any damage . communicating with my supervisor making sure all my loads are on time.
Team Leader/Supervisor
Trane Technologies
Columbia, SC
02.2019 - 07.2020
- Ensured adherence to safety compliance standards to maintain a safe working environment for all staff and patients.
- Trained team members on best practices and protocols to enhance overall team performance and efficiency.
- Implemented process improvements that streamlined operations and increased productivity within the department.
- Managed inventory effectively to ensure optimal stock levels and minimize waste in resource utilization.
- Oversaw the production line to ensure consistent quality and timely delivery of products while meeting operation
Warehouse Worker/Forklift Operator/ Shift Lead
Pontiac Foods
Columbia-Elgin, SC
08.2017 - 01.2019
- Trained staff on best practices and operational procedures to enhance overall team performance.
- Operated forklifts efficiently to ensure safe and timely movement of materials within the warehouse.
- Ensured strict compliance with safety regulations and protocols to maintain a safe working environment.
- Loaded and unloaded goods with precision to optimize warehouse logistics and inventory flow.
- Managed inventory levels effectively to prevent shortages and streamline supply chain operations
Education
High school diploma -
Richland Northeast High School
Columbia, SC05.2017
Skills
- Freight
- Tractor-Trailer (4 years)
- Materials handling
- Organizational skills
- OSHA
- Heavy Equipment Operation
- Load & unload (4 years)
- Vehicle spotting (2 years)
- Box truck
- Warehouse experience
- Spanish
- Truck driving (3 years)
- Time management
- Supply chain
- Customer service
- Operations management
- Microsoft Word
- Yard jockey
- Distribution center
- Computer skills
- Employee evaluation
- Manufacturing
- Communication skills (10 years)
- Air conditioning
- Restaurant experience (3 years)
- Forklift
- Warehouse management system
- Delivery Driver Experience
- Guest services
- Leadership (1 year)
- Continuous improvement
- Inventory control
- Process improvement
- Communication skills
- Driving
- Commercial Driving (4 years)
- Supply chain management
- Picker packer
- Shipping & Receiving
- Leadership (2 years)
- Writing skills
- Pallet jack
- Supervising experience
- English
- Lean
- Leadership
- Microsoft Office
Certification
- CDL
- Driver's License
- CDL A
- Air Brake Endorsement
- First Aid Certification
- Pallet Jack Certification
- Forklift Certification
Timeline
Customer Service Representative
Foundever
05.2023 - Current
Truck Driver
D.W transportation
08.2022 - 04.2023
OTR Truck Driver
Landair Transport, Inc
05.2021 - 07.2022
Truck Driver Class A OTR
C.R.
08.2020 - 04.2021
Team Leader/Supervisor
Trane Technologies
02.2019 - 07.2020
Warehouse Worker/Forklift Operator/ Shift Lead
Pontiac Foods
08.2017 - 01.2019
High school diploma -
Richland Northeast High School