Michelle Otuke
Human Resource /Program Coordinator
Kiambu,13
Summary
Experienced project coordinator with over 10 years in recruitment, budgeting, forecasting, and process improvement. Achieved 20% cost savings in 6 months through strategic initiatives.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Program Coordinator
Global Employment Challenge
Nairobi, Nairobi Province
04.2024 - Current
- Company Overview: Creating equal opportunity for graduates within the African continent by providing training and remote work opportunities
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Project Delivery Coordinator
Accenture
09.2020 - 08.2022
- Ensure ad/hoc standard operational reports are delivered accurately and on time
- Analyse designated performance measures and reports including financial satisfaction and operational metrics
- Perform root analysis (for example customer satisfaction surveys) where required
- Work with other functional teams to access/understand data to be analyzed and identify process improvement opportunities
- Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed
Administrative Project Coordinator
Smart Ai
07.2019 - 03.2020
- Maintaining and monitoring various projects within NSW and scheduling time studies
- Assisting with Chatbot technology and various recruitment agencies
- Preparing flow charts to assist in artificial intelligence conversations
- Testing Chatbots for interview, administrative, and cleansing capabilities
- Consult and work closely with recruitment agencies to find out the best use of chatbots in their firms
- Timing studies and reporting of the use of chatbot and recruitment
Recruitment Coordinator
Genbook
07.2019 - 09.2019
- Responsible for recruitment of all staff from Management, Marketing & Information Technology areas
- Assisting with the onboarding process of the organization
- Communicating directly with senior internal stakeholders to ensure that positions are filled promptly
- Organizing interviews and doing the appropriate reference checks
- Utilizing LinkedIn network to source suitable candidates for the various opportunities
Careers Engagement Consultant
Chartered Accountants Australia and New Zealand
09.2018 - 06.2019
- Account management and business development by engaging key stakeholders
- Developing strong relationships with all levels of staff in various organisations from private, corporate and government
- Assisted in achieving goals and targets for financial targets and meeting the objectives of the team
- Working with various tertiary institutions to ensure that the right groups of students are targeted
- Utilizing customer service skills to deliver consistent brand experiences
- Leading and supporting on-campus promotion of career marketing events, campaigns through careers advisers, academics, student societies and faculties
- Capability of generating leads and driving pipeline management
- Presenting information to groups of stakeholders of varying sizes to deliver careers marketing messages and promote events and campaigns
Internship Placement Coordinator
Navitas Professional
10.2017 - 08.2018
- Business development and expansion of internship opportunities available to Navitas participants
- Increasing the number of companies for internship opportunities through strategic calls and ideas to reach out to HR and line managers
- Attending meetings with potential and current host companies
- Act as liaison point if difficulties arise during the internship
- Negotiate with internship host company on aspects of internship training plans
- Recording of all parts of the internship process and updating systems appropriately
- Place graduates into quality and compliant internships with suitable host companies
- Monitoring intern progress and providing support
- Weekly placement reporting
Careers Consultant
Kaplan Business School
03.2015 - 08.2018
- Organising workshop presentations and assisting students with job tips, interview preparation, resume writing skills, networking and internship opportunities
- Liaising and negotiating with organisations on behalf of students and business development
- Advertising job opportunities on the Career hub
- Interviewing students for internship opportunities
- Utilising I.T for administrative tasks such as recording interactions with and tracking clients
- Using assessment tools, career planners, psychometric tests and excel
- Updating my labour market information, legislation and professional academic development by visiting employers, training providers and training events run by educations and professional bodies
- Identifying skills gaps and how to deal with them through career coaching
- Organising career events
Recruitment Consultant
Peoplebank Australia
03.2014 - 09.2014
- Supporting Account Managers in securing suitable candidates for positions within the Government sector or private organisations
- Attracting applicants by placing job advertisements on job sites
- Utilising candidate referral, networking, and online-database to identify potential candidates
- Phone screening of applicants to determine applicant qualification by analyzing responses
- Preparing interviews for candidates and verifying references
Human Resource Support
Kenya Commercial Bank
04.2013 - 02.2014
- Providing candidate feedback on submission of various positions
- Interviewing potential candidates for suitable roles
- Sourcing internal and external talent for KCB in within Kenya
- Preparing contracts for new and existing staff members within the organisation
- Preparing interviews for various staff members
- Liaising with payroll after preparation of employee contracts
- Communicating with different stakeholders within the organisation such as the branch managers, regional managers to find out if there are any vacancies that require to be filled
Resource Consultant
Adecco Group
05.2011 - 10.2012
- Establish relationships with clients and candidates in order to assist the clients achieve their goals
- Source and identify suitable candidates for various Information technology roles
- Collaborate with the account managers and short-listing preferable candidates after thorough screening and recognizing skills that are aligned to the job description
- Write advertisements and post them on job seekers website
- Preparing contracts for candidates that have been accepted in a role
- Assessing selection criteria for various roles, checking for errors and formatting resumes to suit the client
- Keeping open communication and updating candidates regarding roles they are interested in
- Arranging interviews
Education
Master Of Human Resource Management -
University of Canberra
Bachelor Of Commerce - International Business Major
University Of Wollongong
Skills
- Account Management
- Administrative Activity
- Artificial Intelligence
- Assessment Tools
- Business Development
- Career Counseling
- Customer Satisfaction
- Customer Service
- Instructional Design
- Interview Coaching
- Interview Scheduling
- Marketing
- Marketing Information System
- Microsoft Excel
- Onboarding
- Operational Reporting
- Perform Interviews
- Pipeline Management
- Process Improvement
- Project Delivery Method
- Provide Support
- Telephone Interview
Certification
AHCRI
Timeline
Program Coordinator
Global Employment Challenge
04.2024 - Current
Project Delivery Coordinator
Accenture
09.2020 - 08.2022
Administrative Project Coordinator
Smart Ai
07.2019 - 03.2020
Recruitment Coordinator
Genbook
07.2019 - 09.2019
Careers Engagement Consultant
Chartered Accountants Australia and New Zealand
09.2018 - 06.2019
Internship Placement Coordinator
Navitas Professional
10.2017 - 08.2018
Careers Consultant
Kaplan Business School
03.2015 - 08.2018
Recruitment Consultant
Peoplebank Australia
03.2014 - 09.2014
Human Resource Support
Kenya Commercial Bank
04.2013 - 02.2014
Resource Consultant
Adecco Group
05.2011 - 10.2012
Bachelor Of Commerce - International Business Major
University Of Wollongong
AHCRI
Master Of Human Resource Management -
University of Canberra
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