Michelle Namu
Graduate
Nakuru
Summary
Recent graduate with dedicated professionalism with history of meeting company goals utilizing consistent organized practices .Willingness to take on responsibilities to meet team goals. Seeking to maintain full time position that offers professional challenges utilizing interpersonal skills, problem solving skills.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Customer Service Executive
CCI KENYA
Nairobi
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Described product and service details to customers to provide information on benefits and advantages.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Sales Associate
Smoothtel And Data Solutions Ltd
Nairobi
01.2022 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained records related to sales, returns and inventory availability.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Digital Marketing Assistant
Dru Washington Kenya
Nairobi
06.2021 - 12.2021
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Created and presented pitch materials, proposals and presentations.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Implemented new strategies to improve click-through rates and conversion.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
Outside Sales Representative
Absa Kenya
Thika
10.2020 - 05.2021
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Performed required travel for training and scheduled events.
- Identified prospective customers by using business directories and following leads from existing clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Built strong client rapport to establish diversified network of connections.
Internship Student
Mwalimu National Cooperative Sacco
Nakuru
03.2019 - 09.2019
- Researched and reviewed information in support of daily objectives.
- Assisted with projects by applying strong analytical skills and studies.
- Liaised with clients to assess needs and responded to inquiries.
- Developed business, financial and analytical skills in fast-paced work environment.
- Analyzed problems and worked with teams to develop solutions.
- Developed social media content for Twitter, Instagram and Facebook.
- Assisted in industry trade shows, interacting with consumers and answering questions.
- Completed research, compiled data and assisted in timely reporting.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided clerical support, addressing routine and special requirements.
Education
Bachelor of Economics And Statistics - Business And Managerial Economics
Kenyatta University
Nairobi,Kenya 09.2016 - 12.2021
KCSE B+ -
Moi Forces Academy Lanet
Nakuru,Kenya 01.2012 - 10.2015
Skills
Administrative support
Account management
Payment management
Report preparation
Complaint resolution
Sales expertise
Satisfaction monitoring
Presentation skills
Relationship building
Statistical techniques
MS Office
Flexible and Adaptable
Dependable and Responsible
Interpersonal Communication
Certification
ICT
Referees
Mwalimu National Sacco
Mr. Bwayega 0724360125
Dru Washington Kenya
Clive Jerry 0720575375
clive@druwashington.com
Smoothtel Data and Solutions
Kevin Siele -HR
0702732883
CCI Kenya
Jackline Odegi-Operations Manager
0741123422
jackline.odegi@outlook.com
Timeline
Customer Service Executive
CCI KENYA
05.2022 - Current
Sales Associate
Smoothtel And Data Solutions Ltd
01.2022 - 04.2022
Digital Marketing Assistant
Dru Washington Kenya
06.2021 - 12.2021
Outside Sales Representative
Absa Kenya
10.2020 - 05.2021
Internship Student
Mwalimu National Cooperative Sacco
03.2019 - 09.2019
Bachelor of Economics And Statistics - Business And Managerial Economics
Kenyatta University
09.2016 - 12.2021
Leadership
08-2016
ICT
04-2016
KCSE B+ -
Moi Forces Academy Lanet
01.2012 - 10.2015