Fashion design, Cooking
Michelle Mwangi
Sales
Nairobi, Nairobi Province
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Workshop Serviced Offices
10.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Data Analyst
ADEC Kenya
08.2021 - 07.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Developed and maintained data warehouses and data marts to support business operations.
Call Center Sales Representative
BETIN, Kenya
08.2019 - 07.2020
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
Associate of Applied Science - Information Technology
CAP YOUTH EMPOWERMENT INSTITUTE
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Interests
Timeline
Administrative Assistant
Workshop Serviced Offices
10.2022 - 02.2024
Data Analyst
ADEC Kenya
08.2021 - 07.2022
Call Center Sales Representative
BETIN, Kenya
08.2019 - 07.2020
Associate of Applied Science - Information Technology
CAP YOUTH EMPOWERMENT INSTITUTE
04.2001 -
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