Michelle Gachihi
Nairobi
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Livelihood Atachee
Slum Dwellers International Kenya
01.2024 - 05.2024
- Engage with local communities to understand their needs and concerns.
- Prepared detailed reports documenting project progress and impact.
- Helped with the roll out of the Next Level Grant Facility.
- Identify financial risks facing the grant and share with the grants manager support the implementation of mitigation measures for identified risks.
- Engaged in conversations promoting sustainable income-generating activities for community members.
- Conducted needs assessments to identify gaps in services and resources, tailoring interventions accordingly.
Admissions Assistant
Strathmore University
09.2019 - 12.2023
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Answered phones, called prospects and handled initial email contacts for applicants to diploma and undergraduate programs.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Coordinated interview schedules and logistics for efficient candidate evaluation processes.
- Entered data and completed other clerical tasks.
- Established positive relationships with applicants to facilitate a smooth transition from inquiry to enrollment.
Education
High School Diploma -
Naisula School
Kajiado, Kajiado District, Kenya01-2018
Diploma - International Relations
Strathmore University
Nairobi, Nairobi Province, Kenya01-2021
Bachelor In Commerce - Finance
Strathmore University
Nairobi, Nairobi Province, Kenya01-2025
Association of Chartered Certified Accountants - ACCA
Strathmore University
Nairobi, Nairobi Province, KenyaSkills
- Academic Advising
- Conflict Resolution
- Organizational Skills
- Strong Communication
- Customer Service
- Multitasking
- Time Management
- Data Entry
- Problem-Solving
- Sustainable Livelihoods
Additional Information
Volunteer
- Westlands Primary School, Nairobi
- Mwamko Children Rescue Center, Nairobi
REFERENCES
Fenwel Kalulu - Strathmore University
Admissions Manager. Supervisor
0721468559
Fkalulu@strathmore.edu
Janice Kariuki - Westlands Primary
Teacher. Supervisor
0711412702
Janicekariuki@gmail.com
Joseph Muturi -Slum Dwellers International Kenya
President
- 0722249360
- Muturijoe34@gmail.com
Timeline
Livelihood Atachee
Slum Dwellers International Kenya
01.2024 - 05.2024
Admissions Assistant
Strathmore University
09.2019 - 12.2023
High School Diploma -
Naisula School
Diploma - International Relations
Strathmore University
Bachelor In Commerce - Finance
Strathmore University
Association of Chartered Certified Accountants - ACCA
Strathmore University
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