Michelle Gachihi
Nairobi, Nairobi Province,westlands
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Admissions Assistant
Strathmore University
09.2019 - 12.2023
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Answered phones, called prospects and handled initial email contacts for applicants to diploma and undergraduate programs.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Coordinated interview schedules and logistics for efficient candidate evaluation processes.
- Entered data and completed other clerical tasks.
- Established positive relationships with applicants to facilitate a smooth transition from inquiry to enrollment.
Education
High School Diploma -
Naisula School
Kajiado, Kajiado District, Kenya07.2018
Diploma in International Relations -
Strathmore University
Nairobi 09.2018 - 09.2021
Bachelor of Commerce - Marketing
Strathmore University
Nairobi, Nairobi Province, Kenya07.2025
Association of Chartered Certified Accountants -
Strathmore University
Nairobi, Nairobi Province, Kenya07.2025
Skills
- Academic Advising
- Conflict Resolution
- Organizational Skills
- Strong Communication
- Customer Service
- Multitasking
- Time Management
- Data Entry
Community service
Volunteer
Westlands Primary School, Nairobi
January 2022- March 2022
References
Fenwel Kalulu - Strathmore University
Admissions Manager. Supervisor
- 0721468559
- Fkalulu@strathmore.edu
Janice Kariuki - Westlands Primary
Teacher. Supervisor
- 0711412702
- Janicewkariuki@gmail.com
Timeline
Admissions Assistant
Strathmore University
09.2019 - 12.2023
Diploma in International Relations -
Strathmore University
09.2018 - 09.2021
High School Diploma -
Naisula School
Bachelor of Commerce - Marketing
Strathmore University
Association of Chartered Certified Accountants -
Strathmore University
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