Michelle Adakah
Sales Manager
Nairobi
Summary
Dynamic and detail-oriented Realtor with five years of experience in the real estate sector, demonstrating a proven track record of swift and effective sales. Expertise in closing deals processes and significantly enhances client satisfaction. Exceptional negotiation skills consistently drive profitability while maximizing property sales. Committed to delivering outstanding results through a client focused approach and strategic market insights, ensuring tailored guidance for every client in their real estate journey.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Manager
Henbon Properties
07.2025 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Realtor
Saif Properties
10.2022 - 03.2025
- Marketing of high-end residential and commercial properties in Nairobi
- Closed multiple high-value deals; regularly recognized as a top-performing agent
- Conducted property viewings, client consultations, and contract negotiations
- Built long-term client relationships and maintained high referral rates
- Tracked market trends and prepared sales reports for management
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Advised and informed prospective clients on current market activities and conditions.
Customer Care Representative
Balozi Shop
01.2021 - 01.2022
- Handled customer inquiries and swiftly resolved complaints
- Managed stock replenishment and ensured order accuracy
- Maintained high standards for in-store service and presentation
Brand Ambassador
Lato Milk and Butter
01.2018
- Created product awareness through field activations
- Built relationships with vendors and end consumers
- Relayed consumer information to the marketing team
Brand Ambassador
PZ Cussons Kenya
01.2020 - 01.2021
- Led promotional campaigns and in-store activations
- Provided customer feedback to enhance brand positioning
- Increased product presence and supported regional sales growth
Brand Ambassador
Safaricom PLC
01.2017 - 12.2017
- Promoted Safaricom products and services in new markets
- Maintained a positive brand image and ensured customer engagement
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor - Procurement and Supply Chain Management
Egerton University
Nairobi, Nairobi Province, Kenya09-2017
Kenya Certificate of Secondary Education -
Eastmore High School
Nakuru, Nakuru District, Kenya10-2016
Kenya Certificate of Primary Education -
St. Anne’s Primary School
Nairobi, Nairobi Province, KenyaSkills
Effective sales execution
Market research proficiency
Active listening skills
Client relationship management
Proficient in negotiationrategies st
Real estate legal knowledge
Analytical problem-solving
Creative problem resolution
References
Ali, Mohammed, Sales Manager at Saif, 254-707-920957
Wynee, Henbon Properties 0700330486
Hobbies
- Travelling
- Attending social events
Timeline
Sales Manager
Henbon Properties
07.2025 - Current
Realtor
Saif Properties
10.2022 - 03.2025
Customer Care Representative
Balozi Shop
01.2021 - 01.2022
Brand Ambassador
PZ Cussons Kenya
01.2020 - 01.2021
Brand Ambassador
Lato Milk and Butter
01.2018
Brand Ambassador
Safaricom PLC
01.2017 - 12.2017
Kenya Certificate of Secondary Education -
Eastmore High School
Bachelor - Procurement and Supply Chain Management
Egerton University
Kenya Certificate of Primary Education -
St. Anne’s Primary School