MICHELL MWENDWA KABERIA

juja

Summary

Dedicated and detail-oriented graduate with a certificate in Catering and Accommodation, seeking a challenging position in the hospitality industry where I can utilize my knowledge of food service management, event planning, and customer relations. I aim to contribute to a dynamic team by providing high-quality service, ensuring guest satisfaction, and supporting the efficient operation of catering events. Eager to apply my strong organizational skills, creativity in menu planning, and commitment to excellence to enhance the overall dining experience. Passionate about learning and growing within a reputable establishment, with a long-term goal of advancing in hospitality management and creating memorable experiences for guests.

Overview

year of professional experience

Work History

Waitress

The Transit Hotel

08.2023 - 11.2023

• Took food and drink orders from customers and served them promptly and courteously

• Operated POS systems to process orders and payments efficiently

• Checked in with customers during meals to ensure satisfaction and address any additional needs

• Delivered checks and collected payments, handling cash and card transactions

• Ensured food quality and presentation met the highest standards

• Assisted in planning and executing daily menu offerings

• Maintained cleanliness and organization of the dining area

• Provided exceptional customer service to enhance the dining experience

attache

The hotel Ezri

08.2022 - 11.2022

Assisted in daily operations, including taking orders, serving meals and handling customer inquiries
Ensured food safety standards were upheld by maintaining cleanliness and hygiene in all areas
Helped manage stock and restock supplies, keeping track of inventory levels
Contributed to customer satisfaction by offering personalized service and resolving complaints

Education

craft certificate - catering and accomodation

Nkabune technical training institute

01.2023

high school -

kamiruru secondary school

01.2021

primary school -

Saint Johns primary school

01.2015

Skills

Proficient in using point os sale (POS) systems
Attention to detail when taking orders
Cash handling and basic math proficiency
Skilled in maintaining a clean and organized work area

Excellent interpersonal and communication skills
Strong multitasking and time management skills
Attention to detail when taking orders
Basic understanding of food and beverage pairing

References

Ben Onyango, Hospitality Hod, Nkabune Technical Training Institute, 0720837818
Elvis Gitonga, Sous Chef, Ezri Hotel, 0714195422
Liverson Mangale, Chef De Partie, The Hotel Ezri, +254799632675
Mercy Kanana, Assistant Manager, The Transit Hotel, 0799979183

Timeline