Michek Okemwa

* Provided exceptional customer service and support to German-speaking clients via phone, email, and live chat, ensuring prompt and professional resolution of inquiries and concerns.

* Utilized advanced German language proficiency to effectively communicate with customers, fostering positive relationships and ensuring clear understanding.

* Responded to customer inquiries regarding product information, order status, and shipping details, consistently exceeding customer expectations.

* Processed customer orders, returns, and exchanges accurately and efficiently, maintaining meticulous attention to detail.

* Proactively addressed customer complaints and escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.

* Maintained accurate and detailed records of customer interactions and transactions in the company's CRM system.

* Contributed to a positive and supportive team environment, collaborating with colleagues to achieve departmental goals.

* Maintained a 95% customer satisfaction rating among German-speaking clients

* Provided a 100% QA score on cases handled I.E Maintaining accurate and detailed records of customers.