Michael Ogolla
Assistant Captain Waiter, senior waiter
Nairobi,047
Summary
Keen on taking up new challenge that will provide an opportunity to build strong career foundation that will enable me to reach potential and utilize my professional skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Waiter ,Assistant Head Waiter
Angelina Paris Bahrain
Manama, Bahrain
07.2021 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waiter ( Full Time), Barista (Part Time), Catering Assistant,(Full Time)
Shishabi Restaurant & Ghawa
Manama, Bahrain
01.2019 - 01.2020
- Providing a warm welcome for customers
- Inventories and Stock checking
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Ensure timely delivery of all food & beverage items to customers
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Check on customers asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Presenting menus to patrons and answer questions about menu items, making recommendations upon request
- Informing customers of daily specials
- Explaining how various menu items are prepared, describing ingredients and cooking methods
- Respond to emergencies.
- Supported needs of Every wait staff who attended to specific needs of countless customers daily in the restaurant with social relevancy and intentionality.
Waiter & Bar Man
Park View Safari Hotel
Kisumu, Kenya
01.2013 - 01.2018
- Providing a warm welcome for customers
- Inventories and Stock checking
- Receive food & drink orders & serve customer requests to the standards required
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Promoted specials or upsold items to increase average check amount.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waiter
Nairobi Java House
01.2011 - 01.2013
- Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Ensure timely delivery of all food & beverage items to customers
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Check on customers asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Presenting menus to patrons and answer questions about menu items, making recommendations upon request
- Informing customers of daily specials
- Explaining how various menu items are prepared, describing ingredients and cooking methods
- Respond to emergencies.
Waiter
Sunrise Resort and Spa
Mombasa, Kenya
1 2009 - 1 2011
- Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Ensure timely delivery of all food & beverage items to customers
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Presenting menus to patrons and answer questions about menu items, making recommendations upon request
- Informing customers of daily specials
- Explaining how various menu items are prepared, describing ingredients and cooking methods
- Respond to emergencies.
Education
Kenya Certificate of Secondary Education -
01.2002 - 11.2006
Kenya Certificate of Primary School Education -
01.1993 - 11.2000
Skills
Order Accuracy
Personal Information
- Height: 6'1 fts
- Weight: 70 Kgs
- Date of Birth: 09/09/85
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Attributes
I am a dependent, honest, innovative young man and a good team player with ability to learn quickly and adjust to different situations. My patient, accommodate nature, combined with my skills of communication makes it easy for me to deal with situations different kinds with ease.
References
- Ms Grace Nabwire, Head of Hotel and Hospitality Dept, Tsavo Park Hotel Institute
- Mr Andrew Moreka, Director of Game Viewers Adventures
- Mr. Firas Al Khor, Director Of Shishabi Restaurant and Ghawa
Timeline
Waiter ,Assistant Head Waiter - Angelina Paris Bahrain
07.2021 - Current
Waiter ( Full Time), Barista (Part Time), Catering Assistant,(Full Time) - Shishabi Restaurant & Ghawa
01.2019 - 01.2020
Waiter & Bar Man - Park View Safari Hotel
01.2013 - 01.2018
Waiter - Nairobi Java House
01.2011 - 01.2013
Laiser Hill Academy - Kenya Certificate of Secondary Education,
01.2002 - 11.2006
Ndere Boys Primary School - Kenya Certificate of Primary School Education,
01.1993 - 11.2000
Waiter - Sunrise Resort and Spa
1 2009 - 1 2011
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