MICHAEL OLUOCH
NAIROBI
Summary
Economics, Sociology and Development Studies graduate with a strong foundation in administration and a passion for social impact. Proven ability to excel in fast-paced environments, managing diverse teams, and delivering exceptional support. Demonstrated proficiency in office management, financial administration, and IT support. Seeking a Senior Administrative Associate role to leverage skills in a mission-driven organization.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
Tech First Gulf
01.2023 - Current
- Answering approximately 30 customers' questions regarding products, prices, and availability.
- Increasing sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhancing customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintaining up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attending meetings and sales events to learn the latest developments and brainstorm new sales strategies.
- Facilitating improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Contributing to team objectives in afast-paced environment.
- Performing effectively in self-directed work environment, managing day-to-day operations and decisions.
Graduate Management Trainee
Red Dot Distribution
07.2021 - 12.2022
- Collaborated with a team of 5 to optimize workflow and achieve objectives.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in financial planning, budgeting, and forecasting to ensure optimal use of resources.
- Completed a comprehensive training program focusing on leadership, teamwork, marketing, and problem-solving skills.
- Enhanced company efficiency by conducting research, analyzing data, and identifying areas for improvement.
- Improved customer satisfaction through timely resolution of issues and proactive communication.
- Gained valuable exposure to different aspects of business operations such as marketing, sales, human resources, and finance among others during rotational assignments.
- Developed management skills by participating in cross-functional projects and collaborating with various departments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Arts - Economics, Sociology, And Development
Kenyatta University
Nairobi, Kenya07.2021
Skills
- Email and Phone Etiquette
- Operational Efficiency
- English Fluency
- Task Prioritization
- Adaptability and Flexibility
- Organizational Skills
- Cross-functional collaboration
- Event Coordination
- Internet Research
- Workflow Optimization
- IT Fluency
- Microsoft Office Suite
- Scheduling and calendar management
- Report Preparation
- Correspondence and Memo drafting
Volunteer Roles
Team Lead
Together For Africa Organization -Remote, Nairobi, Kenya 2021 to Date
- Coaching team members in techniques necessary to complete job tasks.
- Enhancing overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborating with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influencing positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managing risks and mitigating potential issues through proactive planning, monitoring, and timely decisionmaking.
- Collecting, arranging, and inputting information into database system.
- Conducting regular reviews of operations and identified areas for improvement.
- Creating both graphical and word reports for every project we undertake.
- Sitting and holding a decision-making role in partnership meetings.
Finance Volunteer
Nipe Tabasamu Na Upendo - Remote, Nairobi, Kenya 2022 to Date
- Maintaining transparent communication with stakeholders regarding the organization's finances, promoting trust and credibility.
- Safeguarding assets by establishing robust internal controls and regularly reviewing their effectiveness.
- Assisting in the development of strategic plans by providing crucial financial insights and projections.
- Reducing operating costs through diligent review of expenses and identification of areas for improvement.
- Facilitating fundraising efforts by providing financial data to support grant applications and donor requests.
- Educating fellow volunteers about fiscal responsibility, fostering a culture of accountability within the organization.
- Sitting and holding a decision-making role in partnership meetings.
- Creating both graphical and word reports for every project we undertake.
Timeline
Inside Sales Representative
Tech First Gulf
01.2023 - Current
Graduate Management Trainee
Red Dot Distribution
07.2021 - 12.2022
Bachelor of Arts - Economics, Sociology, And Development
Kenyatta University
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