MICHAEL MUTUGI
Salesman
Nairobi,Thika
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged GPS and route planning skills at Kitui Flour Mills to ensure timely deliveries, significantly reducing fuel consumption. My excellent communication fostered strong client relationships, driving sales through persuasive product presentations. Achieved an impeccable driving record, underscoring my commitment to safety and quality service.
Overview
9
9
years of professional experience
Work History
Driver
Kitui Flour Mills
04.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Delivered goods and products to customer on time and in excellent condition.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Salesman
Kitui Flour Mills
04.2019 - Current
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Petroleum Station Manager
Lake Oil Energy
10.2017 - 07.2019
- Reduced operating costs through effective budgeting and expense management.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Collaborated with regional management to align station objectives with company goals.
- Worked across departments to create on-target promotions for station activities, specific programs and special guests.
- Oversaw testing of equipment and components to check for defects.
- Managed implementation of new technological improvements resulting in increased efficiency.
Petroleum Station Manager
Hashi Energy
08.2015 - 10.2017
- Reduced operating costs through effective budgeting and expense management.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Managed Type network operations to promote uninterrupted network services.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
Education
Sales And Marketing
Thika College of Banking And Computer Studies
Thika2004
O Level
Kagio Secondary School
Kirinyaga 2001
Kiaga Primary
1997
Skills
Order picking and processing
Shipping and packaging
Equipment monitoring
GPS and route planning
Transportation
Vehicle inspections
Commercial driving
Excellent Communication
Decision-Making
Planning and Coordination
Self-Motivated
Active Listening
Timeline
Driver
Kitui Flour Mills
04.2019 - Current
Salesman
Kitui Flour Mills
04.2019 - Current
Petroleum Station Manager
Lake Oil Energy
10.2017 - 07.2019
Petroleum Station Manager
Hashi Energy
08.2015 - 10.2017
Sales And Marketing
Thika College of Banking And Computer Studies
O Level
Kagio Secondary School
Kiaga Primary