Michael Mutinda
Freelance Photographer
Machakos,Matuu
Summary
A dynamic Telkom Sales Agent at Davis, I excelled in business development and customer service, surpassing sales targets and expanding the client base through effective lead generation and key relationship management. Demonstrated exceptional product knowledge and problem-solving abilities, achieving top performer status by consistently enhancing customer satisfaction and loyalty.
Work History
Telkom Sales Agent
Davis
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
Certificate In Criminology And Forensic Studies - Certificate in Criminology And Forensic Studies
02.2024
Skills
Product demonstrations
Business Development
Lead Generation
Closing sales
Customer assistance
Territory Management
Demonstrating products
Client analysis
Sales Strategies
Key relationship management
Sales expertise
Problem solving strength
Additional Information
In year 2014-2018 got my secondary certificate.
In year 2002-2010 acquired my primary certificate.
Timeline
Telkom Sales Agent - Davis
Kenya Institute of Security And Criminal Justice - Certificate In Criminology And Forensic Studies , Certificate in Criminology And Forensic Studies