Michael Mtunga Olla
Sale's Operations
Nairobi,02
Summary
To work for an organisation that provides a dynamic and challenging environment. An organisation that will provide me an opportunity to utilize my skills and experience acquired in my profession.
I am a competent person seeking a challenging and fulfilling position in a growth oriented organisation where I can enhance and enrich my capabilities; direct the flair, energy and passion towards my work. To contribute highly to my skills and competence by being pro-active, industrious, flexible and ready to encounter challenges in my area of work to ensure continuity and development of the company.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Spare Parts Sales operations assistant
Shamas Motor Parts
01.2020 - 03.2024
- Processing a high volume of product orders
- Processing invoices for all sales transactions
- Checking prices and contracts are up to date
- Reporting monthly sales results to the sales team
- Supporting the sales force with general operations to help reach the team’s objectives
- Taking phone calls from customers
- Communicating internally important feedback from customers
- Processing staff timesheets
- Dealing with and responding to high volumes of emails
- Maintain an Accurate Database of Customer and Prospect Information
- Detailed thinking, checking for data accuracy in orders and invoices
- Excellent communication and customer service skills enabling you to successfully contact clients to obtain missing information or answer queries
Tele sales executive
Shamas Motor Parts
03.2019 - 01.2020
- Calling existing and potential customers to persuade them to purchase company products and services
- Accurately recording details of customers’ purchase orders
- Processing all customer purchases accordingly
- Generating promising leads for the outside sales team to pursue
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
- Developing and sustaining solid relationships with customers to encourage repeat business
- Using sales scripts proffered by the company to drive sales and respond to customer rejections
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales
Sales /Administration Assistant
Sprics technology
01.2016 - 12.2018
- Assist in the preparation of regularly scheduled reports
- Responding to incoming email and phone enquiries
- Organizing and scheduling appointments
- Front office and petty cash management
- Develop and maintaining a filing system
- Store keeping: order office supplies and research new deals and suppliers
- Book travel arrangements for the director and his subordinates
- Generating invoices purchase orders and receipts
- Liaising with suppliers to check the progress of existing orders
- Making accurate, rapid cost calculations and providing customers with quotations
- Making arrangements for NHIF and NSSF payment for employees
- Act as the point of contact for internal and external clients
- Provide ongoing customer service support
Evaluation officer
RAY LIGHT interior design
01.2014 - 12.2015
- Budgeting the money for material used for design
- Evaluating and designing interior living and work spaces to make them appealing
- Renovation of internal spaces
- To make sure the interior spaces are functional safe and beautiful for every type of building
- Assessing client needs
- Visiting after project to ensure that the client is satisfied
- Create a timeline for the interior design project and estimate cost
Sales & supplies contractor Assistant
ALPHA DAIRY PRODUCTS LTD COMPANY
04.2012 - 12.2013
- Prepare purchase orders and arranging delivery
- Receive, stock, and issue goods
- Get rid of surplus assets and stocks
- Estimate the cost of goods
- Sell goods in retail and wholesale prices
- Welcome and advice customers on the available products
- Accepting payments of good sold
- Taking special orders for items not currently in stock
Office assistant
THE STANDARD GROUP PRINTING PRESS
11.2011 - 03.2012
- Cleaning press and working area, using vacuum cleaner brush and air hose
- Handling waste and scrap
- Sorting and arranging printed newspapers
- Receiving printed papers straight from the machine and distributing them to the required employees for sorting
- Packaging printed materials
- Dispatching of printed materials to the required vehicles
Education
KCPE - undefined
ST PATRICK’S PRIMARY SCHOOL
01.1999 - 04.2007
Secondary School - C
MAKONGENI SECONDARY SCHOOL
01.2008 - 04.2011
Class BCE - undefined
ROCKY DRIVING SCHOOL
Certificate in International computer driving license - undefined
CARLILE COLLEGE
01.2013 - 05.2014
Diploma in information communication technology - undefined
CARLILE COLLEGE
01.2015 - 05.2015
Certificate in QUICKBOOKS Accounting package - undefined
Certificate in Galileo Professional system - undefined
Travel Port Training Center
Diploma in Business Administration - undefined
Institute Of Advanced Technology
01.2017 - 05.2017
Skills
Negotiation skills
Personal Information
- Gender: Male
- Marital Status: Married
Languagecompetency
- English
- Swahili
References
- Robert Wampum, Sales Manager, Ray light interiors, 0728911730, Nairobi
- Nicholas Mbiti, Accounts Manager, Shamas Motor Parts LTD, 072891173, Nairobi
- Jackson Pitia, Sales & Supplies Contractor, Alpha Dairy Products LTD, 0723413620, Nairobi
- Nilesh Garala, Director, Sprics Technology, 0724575059, Nairobi
Timeline
Spare Parts Sales operations assistant
Shamas Motor Parts
01.2020 - 03.2024
Tele sales executive
Shamas Motor Parts
03.2019 - 01.2020
Diploma in Business Administration - undefined
Institute Of Advanced Technology
01.2017 - 05.2017
Sales /Administration Assistant
Sprics technology
01.2016 - 12.2018
Diploma in information communication technology - undefined
CARLILE COLLEGE
01.2015 - 05.2015
Evaluation officer
RAY LIGHT interior design
01.2014 - 12.2015
Certificate in International computer driving license - undefined
CARLILE COLLEGE
01.2013 - 05.2014
Sales & supplies contractor Assistant
ALPHA DAIRY PRODUCTS LTD COMPANY
04.2012 - 12.2013
Office assistant
THE STANDARD GROUP PRINTING PRESS
11.2011 - 03.2012
Secondary School - C
MAKONGENI SECONDARY SCHOOL
01.2008 - 04.2011
KCPE - undefined
ST PATRICK’S PRIMARY SCHOOL
01.1999 - 04.2007
Class BCE - undefined
ROCKY DRIVING SCHOOL
Certificate in QUICKBOOKS Accounting package - undefined
Certificate in Galileo Professional system - undefined
Travel Port Training Center
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