Michael Mengo
Tour And Travel Guide
Nakuru
Summary
Seeking a fulfilling challenging position that allows utilization of knowledge and skills obtained through my studies and experience. Always ready, being obedient and dutiful to my superiors and committed to any task given. Well organized and a reliable candidate with the capability to prioritize urgent and pressing tasks with a positive attitude. Willingness to take on added responsibilities and any other role assigned by my superiors to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Tour Attendant
Nairobi National Museum
02.2024 - 05.2024
- Improved customer service by actively soliciting feedback from visitors and implementing suggested changes.
- Ensured guest satisfaction by promptly addressing any inquiries or concerns throughout the tour experience.
- Contributed to the creation of engaging educational materials for visitor use during tours.
- Conducted thorough research on historical sites to provide accurate information during tours.
- Enhanced visitor experience by providing engaging and informative tours of various historical sites.
- Demonstrated exceptional knowledge of local history, culture, and landmarks during tours, enhancing visitor experiences significantly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Tour Guide
Masaai Mara National Park
05.2023 - 08.2023
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Education
Department of Tourism and Travel Operations Management
Moi University
08.2019 - 05.2023
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Menengai High School
02.2015 - 05.2018
Anestar Primary School
Nakuru 01.2012 - 05.2014
Skills
Computer literate (Internet, Ms word, Ms excel, Ms power point, Ms Access), Tour guide, critical thinking, verbal and oral communication, front office assistant, team player
Names
Michael Motindi Mengo
Personal Information
- Date of Birth: 06/27/00
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
References
- Dr Manono George, Project Supervisor, 0722448382, gmanono@gmail.com
- Dr Judy Kibe, Attachment coordinator, 0722913742, judykibe@mu.ac.ke
- Mrs. Jacqueline Korir, Dean School of Tourism and Hospitality, 0720528759, jkorirhospitality@gmail.com
Disclaimer
MICHAEL MOTINDI MENGO, Post Office P.O Box 14440, NAKURU, Kenya,
Timeline
Tour Attendant
Nairobi National Museum
02.2024 - 05.2024
Tour Guide
Masaai Mara National Park
05.2023 - 08.2023
Department of Tourism and Travel Operations Management
Moi University
08.2019 - 05.2023
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Menengai High School
02.2015 - 05.2018
Anestar Primary School
01.2012 - 05.2014
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