Michael Kyalo
Sales Executive
Nairobi
Summary
Accomplished Sales Manager with a proven track record at Tricom Technologies Limited, enhancing sales through strategic online platforms and innovative strategies, resulting in significant revenue growth. Expert in sales training and adept in multiple languages, including English, French, and Kiswahili. Demonstrates exceptional leadership and communication skills, fostering team development and customer satisfaction. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales Manager[E-commerce]
Tricom Technologies Limited
03.2024 - Current
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing online sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented new online platforms that boosted our market network hence improved overall sales performance.
Branch Sales Manager
Tricom Technologies Limited
01.2023 - 02.2024
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering customer-centric environment.
- Enhanced team work across sales team and provided guidance and leadership hence improved personal as well as professional growth.
Sales Representative
Direct Sales and Marketing Company
Nairobi, Kenya, Nairobi
04.2021 - 12.2022
- Developed and implemented sales strategies to increase profits.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Expanded customer base through cold calling, networking, and relationship building
Customer Attendant
Rasmi General Stores
Nairobi, Kenya, Nairobi
01.2019 - 06.2020
- Assisted customers with various inquiries, resulting in increased loyalty and repeat business
- Trained new employees on company policies and procedures, contributing to well-prepared workforce.
- Efficiently handled high call volumes while maintaining excellent service quality standards.
- Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
- Addressed customer concerns promptly, resulting in increased trust and long-term relationships
- Collaborated with team members to achieve high levels of performance and meet company goals.
Education
No Degree - Diploma in Airport Operations
Nairobi Aviation College
Nairobi,Kenya 09.2023 - Current
No Degree - Sales And Distribution
M-KOPA KENYA
Online 01.2024 - 05.2024
No Degree - Driving License
Automobile Association of Kenya[AA KENYA]
Nairobi ,Kenya 06.2022 - 10.2022
No Degree - Computer And Information Studies
Kings College
Nairobi,Kenya 09.2019 - 12.2019
High School Diploma -
Kithyululu High School
Kibwezi, Makueni District, Kenya 01.2015 - 11.2018
Skills
Driving
Sales Training
Direct Sales
Sales operation
Language Skills - English,French,Kiswahili
Computer Skills-Microsoft Ofice , excel, word
Driving, Socializing
I am very passionate on driving especially during holiday's and weekends with a very good knowledge of the road rules and the Highway Code.
Socializing has helped me in increasing confidence to approaching and speaking to different people,this has helped in my sales career.
Referees
1.Michael Maina; IT Manager Tricom Technologies Limited
Phone ;0714546526
Timeline
Sales Manager[E-commerce]
Tricom Technologies Limited
03.2024 - Current
No Degree - Sales And Distribution
M-KOPA KENYA
01.2024 - 05.2024
No Degree - Diploma in Airport Operations
Nairobi Aviation College
09.2023 - Current
Branch Sales Manager
Tricom Technologies Limited
01.2023 - 02.2024
No Degree - Driving License
Automobile Association of Kenya[AA KENYA]
06.2022 - 10.2022
Sales Representative
Direct Sales and Marketing Company
04.2021 - 12.2022
No Degree - Computer And Information Studies
Kings College
09.2019 - 12.2019
Customer Attendant
Rasmi General Stores
01.2019 - 06.2020
High School Diploma -
Kithyululu High School
01.2015 - 11.2018
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