MICHAEL KIMUTAI
Summary
Ability to utilize my leadership skills and excel in my career. Always eager to learn more.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
RICKY'S HOME INTERIORS
01.2024 - 05.2024
- Managing a team of dispatchers: assigning tasks, providing guidance, and monitoring performance
- Coordinating schedules: Ensuring efficient allocation of resources and optimizing routes for timely deliveries or service calls
- Handling communication: Liasing between drivers, customers, and other departments to facilitate smooth operations
- Monitoring operations: Tracking vehicle locations, monitoring traffic conditions, and finding solutions to logistical challenges
- Ensuring compliance: Adhering to regulations, safety protocols, and company policies related to dispatch operations
- Analyzing performance: Collecting data, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction
Contracted Dividends Cheque Dispatch Agent
EQUITY BANK KENYA LIMITED
07.2023 - 08.2023
- Sorting dividends Cheque according to area code
- Looking for any errors on the dividends Cheque to avoid discrepancies
- Worked as a team in the county delivery of the dividends Cheque to various post office stations for delivery
Contracted Dividends Cheque Dispatch Agent
EQUITY BANK KENYA LIMITED
07.2022 - 08.2022
- Sorting dividends Cheque according to area code
- Looking for any errors on the dividends Cheque to avoid discrepancies
- Worked as a team in the county delivery of the dividends Cheque to various post office stations for delivery
HR Administrative Assistant
FUTURE PHONES LIMITED
05.2019 - 02.2020
- Maintain employee records (soft and hard copies)
- Update HR databases (e.g
- New hires, separations, vacation and sick leaves)
- Assist in payroll preparation by providing relevant data, like absences, bonus and leaves
- Prepare paperwork for HR policies and procedures
- Process employees' requests and provide relevant information
- Coordinate HR projects, meetings and training seminars
- Collaborate with the recruiter to post job ads on careers pages and process incoming resumes
- Manage the department's telephone center and address queries accordingly
- Prepare reports and presentations for internal communications
- Provide orientations for new employees by sharing onboarding packages and explaining company policies
Customer Service Agent
FUTURE PHONES LIMITED
05.2019 - 02.2020
- Resolve customer complaints via phone, e-mail, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Inform customers of deals and promotions
- Close out or open call records
Sales and Marketing Agent
FUTURE PHONES LIMITED
05.2019 - 02.2020
- Identify trends and determine system improvements to achieve marketing and sales operational goals
- Identify different consumer requirements to properly identify marketing opportunities
- Research and capitalize on different marketing opportunities to improve product marketability and profitability
- Gather, investigate and summarize data and trends to provide accurate info through reports
- Staying up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintain a personal network and joining professional organizations
Education
Degree in Business Management -
MOI UNIVERSITY
01.2023
Kenya Certificate of Secondary Education -
HOSPITAL HILL HIGH SCHOOL
01.2015
Kenya Certificate of Primary Education -
THE KING'S SCHOOL NAIROBI
01.2011
Skills
- Transportation Coordination
- Employee Training
- Attendance documentation
- Tracking of man hours
Accomplishments
- Community works while with charitable organizations
- Painting and repairing of children home
- Cleaning the environment
- Using my first aid skills on various occasions at charitable community function events
Career Attributes
Excellent communication skills and interpersonal skills in both written and oral., Good computer skills., Able to make calculations quickly and accurately, Good organizational skills.
Professional Courses
- Prerequisite training at Future Phones Limited on Administrative skills
- Communication and listening skills
- Confidence and presentation skills
- Understanding and interest in sales and marketing and customer service
- Ability to analyse and research information
- Ability to explain complex information clearly and simply
- Good sales and negotiation skills with sound knowledge of product
- MOI University A Degree in Business Management, majoring in Human Resource.
Attributes
Confident, fast learner, team player, loyal, helpful, Able to work under minimal supervision
Other Professional Trainings
Online Google Digital Marketing Certificate Course
References
- ROSE MKOK, ROSEOSIIYO@GMAIL.COM, FUTURE PHONES LIMITED, (+254)773719150
- DAVID BARBENGI, DAVID.BARBENGI@EQUITYBANK.CO.KE, EQUITY BANK KENYA LTD, (+254)725242171
Hobbies and Interests
- Sports
- Socializing
- Music
- Travelling
Timeline
Dispatch Supervisor
RICKY'S HOME INTERIORS
01.2024 - 05.2024
Contracted Dividends Cheque Dispatch Agent
EQUITY BANK KENYA LIMITED
07.2023 - 08.2023
Contracted Dividends Cheque Dispatch Agent
EQUITY BANK KENYA LIMITED
07.2022 - 08.2022
HR Administrative Assistant
FUTURE PHONES LIMITED
05.2019 - 02.2020
Customer Service Agent
FUTURE PHONES LIMITED
05.2019 - 02.2020
Sales and Marketing Agent
FUTURE PHONES LIMITED
05.2019 - 02.2020
Degree in Business Management -
MOI UNIVERSITY
Kenya Certificate of Secondary Education -
HOSPITAL HILL HIGH SCHOOL
Kenya Certificate of Primary Education -
THE KING'S SCHOOL NAIROBI
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