MICHAEL KIAI
Nairobi,Nairobi
Summary
PROFILE SUMMARY
Accomplished Projects, ICT and Innovation Director with 20+ years of repeated success leading IT operations, leading key innovation projects, developing architecture, coordinating IT strategy and directing cross-functional teams. Expert at launching technology programs that streamline operations, save cost by 30%, safeguard data, drive innovation and advance business strategy. Vast experience in spearheading business and technology partnership in process redesign to achieve business needs and establish delivery road-map.Resourceful Projects Manager with10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to project schedule and budget, managing project team, identifying problems and providing targeted solutions.
Overview
10
10
Certifications
18
18
years of professional experience
Work History
SENIOR vCIO/Projects Manager
Binary One Solutions, Synergy-Pro
05.2020 - Current
- Work remotely and provide support in developing a technology roadmap, review and maintenance of ITinfrastructure, vendor management, new technology recommendations and solutions and transformationalinitiatives.
- Manage IT Services, Enterprise Architecture, Enterprise Security, Projects Management, ERP Advisory.
- Drive both strategic and tactical continuous improvement plans and opportunities; providing innovative solutionsthat drove productivity initiatives and optimal performance.
- Lead, coach, and mentor project teams to create governance and drive decision making in support of projectplanning and delivery.
- Apply organizational and technical knowledge to enable, support and review all aspects of process improvements.
- Drive process change using data analysis, business process descriptions, business analysis and workflow analysis.
- Gain a strong practical understanding of IT systems and tools within a professional environment.
- Key Achievements:.
- Developed and implemented vCIO Services including Crystal Adhesives, Pembe, Crown Paints, Winguards Security.
- Project Implementation of Digital Loyalty Solution: Isuzu East Africa.
ASSISTANT VICE PRESIDENT
DIGITAL & AUTOMATION – Bliss Healthcare
01.2020 - 04.2020
- Created and implemented Digital / technology vision and plan.
- Developed and executed the digital and technology strategic and operating plan.
- Defined and execute a strategy for digitizing key systems / platforms / networks that is cost effective, reducescomplexity and improves service delivery.
- Replaced manual processes with technology that drives both cost savings and revenue generation.
- Developed and administered the digital projects portfolio.
GROUP HEAD ICT/CIO – Bliss Healthcare
08.2018 - 12.2019
- Led the planning and implementation of enterprise IT systems in support of Bliss operations in order to improvecost effectiveness, service quality, and mission development.
- Led I.T.
- Strategic and operational planning to achieve the Organization's strategic goals by fostering innovation,prioritizing I.T.
- Initiatives, and coordinating the evaluation, deployment and management of current and future I.T.
- Systems across the organization.
- Developed and maintained an appropriate I.T.
- Organization structure that supports the needs of the business.
- Identified opportunities for the appropriate and cost-effective investment of financial resources in I.T.
- Systems andresources, including staffing, sourcing, purchasing and in-house development.
- Coordinated and facilitated consultation with stakeholders to define business and systems requirements for newtechnology implementations.
- Led IT Services and Operations team in all aspects of support related activities.
- Implemented MPLS WANinfrastructure.
- Coordinated telephone support for 95 branches networks and 3 office locations and one hospital.
- Oversaw technical support of eight to ten new branch openings and renovations a year including infrastructureinstallation and implementation.
- Managed team of 25 that supported a Windows Active Directory environment to provide services for File/Print,Microsoft Office and Exchange 365, ERP, SQL, VMWare, and other applications such as SharePoint.
- Implemented Help Desk resolution to track performance metrics, monitoring calls and providing direction,resources and documentation as needed and ensure systems availability.
- Managed contract with professional support vendors to provide on-site technicians, increasing timely responses totrouble-calls.
- Key Achievements:.
- Promoted to AVP-Digital & Automation.
- ICT recognized for Best Team Contribution of the year 2018/2019.
- MPLS Migration resulting in cost savings of 30%.
- Migration to Microsoft Office 365.
- Implemented VOIP Telephony.
- Implemented Hospital Information System.
- Setup of Analytics and Informatics Division.
- Mentored over 20 staff.
CHIEF INFORMATION OFFICER – Uchumi Supermarkets Limited
12.2015 - 08.2018
- Provided strategic ICT Planning by guiding the development of ICT in line with the Company strategic plan.
- Developed and manage ICT budget and monitor to ensure expenditure is within approved limits.
- Managed and administered the Company ICT system for optimal business performance.
- Ensured the Integrity of the Company's computerized systems by maintaining existing and implementing improvedsecurity measures.
- Ensured the availability, continuity and security of data and information pertaining to the organization.
- Presented and implemented technological alternatives to streamline functions and improve productivity.
- Designed, developed and maintained web-based applications including websites and intranets.
- Continuouslyimprove the organization's Web site and Intranet.
- Ensured compliance with all software licensing agreements.
- Manage and safeguard software media and associatedlicenses.
- Provided technical supervision of ICT staff, develop annual goals & detailed plans for goal accomplishment andcomplete staff evaluations.
- Conduct technology and systems orientation for new staff.
- Key Achievements:.
- Aligned technology operations with strategic business objectives and served as a trusted resource to clients,mitigating the fallout from critical events, maintaining key hardware/software and related infrastructure, andinstituting a robust Business Continuity/Disaster Recovery framework.
- Reduced costs 30% by renegotiating Vendor Contracts and initiating performance standards.
- Optimization and upgrade of Retail POS and ERP.
- Led team in successful closure of non-profit making branches.
- Implemented Incident Management System.
- Designed 3-year ICT Strategy and roadmap and Balanced Scorecard.
- Intranet, Ecommerce websites design and implementation.
- Digital strategy.
- Mobile Trading Application.
- Business process re-engineering (automation of partner engagements) and vendor engagement.
HEAD
TECHNOLOGY & OPERATIONS - Alibhai Shariff & Sons
10.2012 - 11.2015
MANAGING DIRECTOR
Sensei Systems Limited
10.2010 - 10.2012
GROUP IT LEAD / HEAD OF IT, Unga Holdings Ltd
12.2007 - 09.2010
SYSTEMS ADMINISTRATOR
Kenya Airways
01.2006 - 11.2007
IT OFFICER
Nairobi Stock Exchange
10.2002 - 12.2005
Education
Bachelor - Mathematics
Egerton University
International Diploma - Computer Studies
Institute of Advanced Technology
Skills
IT Strategy / Execution Business Analysis & Intelligence IT Projects Planning / Budgeting/Execution IT Infrastructure Deployment / Management IT Assets Management IT Processes Management IT Security Management IT Disaster Recovery IT Systems Management IT Systems Upgrade IT Service Delivery SLA Management ERP Optimization
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Projects Management | IT Project Lifecycle Management | Business Analysis & Intelligence | Infrastructure Management |
Timeline
SENIOR vCIO/Projects Manager
Binary One Solutions, Synergy-Pro
05.2020 - Current
ASSISTANT VICE PRESIDENT
DIGITAL & AUTOMATION – Bliss Healthcare
01.2020 - 04.2020
GROUP HEAD ICT/CIO – Bliss Healthcare
08.2018 - 12.2019
CHIEF INFORMATION OFFICER – Uchumi Supermarkets Limited
12.2015 - 08.2018
HEAD
TECHNOLOGY & OPERATIONS - Alibhai Shariff & Sons
10.2012 - 11.2015
MANAGING DIRECTOR
Sensei Systems Limited
10.2010 - 10.2012
GROUP IT LEAD / HEAD OF IT, Unga Holdings Ltd
12.2007 - 09.2010
SYSTEMS ADMINISTRATOR
Kenya Airways
01.2006 - 11.2007
IT OFFICER
Nairobi Stock Exchange
10.2002 - 12.2005
International Diploma - Computer Studies
Institute of Advanced Technology
Bachelor - Mathematics
Egerton University
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