Michael Eshiwani

Responsibilities included updating shareholder records, assisting bank staff with share issues,

documenting and escalating shareholder duties, conducting outreach for elderly shareholders, and

drafting communications regarding unclaimed dividends.

IMPACT

Improved Shareholder Experience: By updating and amending shareholder details, I ensured

accurate records, enhancing the overall experience and satisfaction of shareholders.

Enhanced Operational Efficiency: Supporting bank staff with share issues streamlined operations,

reducing errors and processing times.

Effective Problem Resolution: Documenting and escalating shareholder duties allowed for timely and

effective resolution of issues, maintaining trust and compliance.

Increased Shareholder Engagement: Outreach efforts to register and serve elderly shareholders

ensured inclusive service, increasing engagement and accessibility.

Compliance and Accountability: Drafting letters for unclaimed dividends and coordinating with the

Unclaimed Financial Assets Authority (UFAA) ensured compliance with regulatory requirements and

safeguarded shareholder assets.

Data Input: Accurately entered large volumes of data into various databases and systems, ensuring

data integrity and consistency.

Data Verification: Reviewed and verified the accuracy of data entries, cross-checking information

against source documents to correct any errors or inconsistencies.

Database Management: Maintained and updated databases regularly, ensuring all records were current

and accurately reflected the source information.

Document Handling: Organized and managed physical and digital documents, ensuring proper filing,

storage, and easy retrieval when needed.

Quality Assurance: Conducted routine checks and audits of entered data to ensure high levels of

accuracy and completeness.

Confidentiality: Handled sensitive and confidential information with utmost care, adhering to data

protection and privacy policies.

Efficiency: Managed time effectively to meet tight deadlines, prioritizing tasks to ensure timely

completion of data entry projects.

Communication: Collaborated with team members and other departments to clarify data-related issues

and ensure accurate data entry processes.

Problem-Solving: Identified and resolved discrepancies or errors in data entries, implementing

corrective measures as needed.

Data Collection: Conducted comprehensive household surveys, collecting demographic and socio-

economic data accurately and efficiently.

Community Engagement: Engaged with community members to explain the purpose of the census and

encourage participation, ensuring a high response rate.

Data Verification: Verified the accuracy and completeness of collected data, cross-checking with

residents and correcting discrepancies to maintain data integrity.

Reporting: Compiled and submitted detailed reports on data collected, adhering to strict deadlines and

guidelines set by the census authorities.

Confidentiality: Maintained the confidentiality and security of sensitive information, ensuring compliance

with data protection protocols.

Problem-Solving: Addressed and resolved any issues or concerns raised by respondents, providing

clear information and assistance as needed.