Metrine Nekesa Wanjala.
Clerk Officer
Kitale, Trans Nzoia District,TransNzoia
Summary
Dedicated administrative and communication professional with over five years of experience in office management, customer service, coordination, and clerical support. Proficient in correspondence, record keeping, document handling, and front desk operations, demonstrating a strong ability to enhance organizational efficiency. Currently developing advanced leadership and organizational skills through the Master of Business Administration (MBA) program at the University of Wollongong Malaysia. Committed to supporting government initiatives in sustainable development, public administration, and climate change, with a passion for impactful service in every role.
Overview
10
10
years of professional experience
Work History
Clerk Officer & Student Council
The University of Wollongong Australia Global Network
06.2025 - Current
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Supported management with daily administrative tasks, enabling them to focus on strategic decision. making.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Marketing Director
The Workshop Dubai
02.2023 - 05.2025
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Built strong relationships with industry professionals and influencers.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
Preschool Teacher Leader
Lablicious Arts & Entertainment
01.2022 - 12.2022
- Marking work.
- Organized successful parent-teacher conferences, maintaining open lines of communication regarding student performance and expectations for continued success.
- Served as a mentor to new teachers, providing guidance and support to improve teaching practices and classroom management strategies.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs, leading to improved student outcomes.
- Coordinated special events or programs for the preschool community, strengthening bonds between students, families, and staff members.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
Administration Officer
Coffeol L.L.L Company
01.2021 - 12.2021
- Contributed to increased revenue by supporting cross-selling initiatives among various departments within the company.
- Identified areas for improvement within the sales administration department by conducting periodic audits of processes and procedures in place.
- Increased sales efficiency by streamlining administrative processes and implementing new software tools.
- Facilitated productive collaboration between regional offices through regular communication channels such as video conferences or email updates.
- Collaborated with marketing team to develop promotional materials for sales representatives to use during client visits.
- Reduced costs by negotiating better deals with suppliers while maintaining product quality standards.
- Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
Administration Officer /Lead Barista
Bare Fitness Center
01.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Marketing Manager
Wanlink Technologies Limited
01.2019 - 12.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Trained junior marketing staff, elevating team capabilities and performance.
- Led cross-functional teams for product launch events, significantly enhancing market penetration.
Marketing Intern
Malaysian Youth Community (MYC)
01.2017 - 12.2017
- Handled the daily tasks of purchasing and receiving supplies, organizing office files and materials and processing paperwork.
- Provided a friendly and efficient service to the entire office, ensuring consistent customer experiences and satisfaction.
- Maintained thorough knowledge of all company policies and procedures, including employee handbooks, contracts and HIPAA regulations.
- Set up, maintained and cleaned offices, developing a sense of pride in the workplace.
Sales & Marketing Coordinator
Cannon & Company, LLP Kuala Lumpur
01.2016 - 12.2016
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Aligned sales goals with overarching business objectives by collaborating closely with senior leadership on strategy development.
- Developed comprehensive sales training materials that improved new hire ramp-up time and overall team performance.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
Education
MBA - Master of Business Administration (MBA
University of Wollongong Malaysia's (partially Australian)
Kuala Lumpur Malaysia 06-2025
Bachelor of Arts - Communication And Creative Art
University of Wollongong in Malaysia
10-2018
No Degree - Certified Healthcare Administrator
Knowledge Point Institute
United Arab Emirate Dubai 02-2023
Associate of Arts - Diploma of Mass Communication
Mount Kenya University
Nairobi Kenya 11-2014
Associate of Science - Healthcare Assistant
Florence Academy
01-2023
Skills
- Client interaction
- Staff management
- Customer relationship management (CRM)
- Medical records management
- Spreadsheet management
- Compensation and benefits
- Office equipment maintenance
- Vendor relationship management
- Multi-line phone proficiency
- Social media and promotions
- Complex Problem-solving
- Relationship building
- Email management
- Organization and prioritization
- Verbal communication
- Scheduling appointments
- Filing systems
- File and records maintenance
- Positive attitude
- Verbal and written communication
- Digital file management
- Office supply management
- Mail management
- Business administration
- Database management
Languages
English
Full Professional
German
Limited Working
luhya
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Clerk Officer & Student Council
The University of Wollongong Australia Global Network
06.2025 - Current
Marketing Director
The Workshop Dubai
02.2023 - 05.2025
Preschool Teacher Leader
Lablicious Arts & Entertainment
01.2022 - 12.2022
Administration Officer
Coffeol L.L.L Company
01.2021 - 12.2021
Administration Officer /Lead Barista
Bare Fitness Center
01.2020 - 12.2020
Marketing Manager
Wanlink Technologies Limited
01.2019 - 12.2019
Marketing Intern
Malaysian Youth Community (MYC)
01.2017 - 12.2017
Sales & Marketing Coordinator
Cannon & Company, LLP Kuala Lumpur
01.2016 - 12.2016
MBA - Master of Business Administration (MBA
University of Wollongong Malaysia's (partially Australian)
Bachelor of Arts - Communication And Creative Art
University of Wollongong in Malaysia
No Degree - Certified Healthcare Administrator
Knowledge Point Institute
Associate of Arts - Diploma of Mass Communication
Mount Kenya University
Associate of Science - Healthcare Assistant
Florence Academy
Personal Information
Reading & Research – shows focus and continuous learning.
• Writing – reflects communication and documentation skills.
• Volunteering – highlights teamwork and service orientation.
• Organizing Events – demonstrates planning and coordination.
• Public Speaking / Debating – shows confidence in communication.
• Sports / Team Games – reflects teamwork and discipline.
• Traveling & Cultural Exchange – shows adaptability and open-mindedness.
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