Plus years of professional experience
Methusela Wanekeya
Sales/ Operations And Customer Care supervisor
Nairobi,Nairobi
Summary
I am a critical and hands on leader. I enjoy team affiliate and coordination with all my member of my team in any project or work environment. I am good at noticing the strengths and weaknesses and harness this in various roles for their roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 10+ years of progressive experience in aviation industry.
Overview
10
10
Work History
Sales and Traffic/Airport Operations Supervisor
Turkish Airlines
Nairobi
10.2014 - Current
- Plan and implement relevant procedures to ensure compliance with company rules and regulations
- Organize and train check-in agents / ramp and security agents on new policies and regulations
- Come up with new procedures that align with the local procedures government and local civil aviation rules and regulations to ensure compliance by the company at the Nairobi station
- Oversee day to day operations to ensure compliance with company rules and regulations as stipulated in the relevant company and local rules and regulations
- Provide systematic filing and record keeping methods to ensure record storage and availability upon request as per stipulated in the company record keeping procedures
- Coordinate with local service providers to ensure compliance from them in regards to service provision charter agreed between them and the company.
Agent Load Control Airline / Operations Agent
Swiss port Kenya Ltd
Nairobi
05.2011 - 10.2014
- Ensure accurate weight and balance data for safe, compliant, and efficient flight operations
- Coordinate with flight crew and check-in supervisor for smooth transition of flight operations
- Receive pre-flight information and relay to relevant departments
- Send post-flight information to next destination for smooth handover
- Track inventory levels and order supplies
- Make suggestions for productivity improvements
- Communicate and collaborate with team members
- Train and evaluate new warehouse workers
- Track expenses related to fuel, storage, and truck maintenance.
Cargo Warehouse Supervisor
Swiss port Cargo Services
Nairobi
11.2010 - 03.2011
- Analyze shipment logs
- Review timeliness of scheduled deliveries
- Track inventory levels
- Order new supplies
- Make suggestions for productivity improvements
- Communicate and collaborate with team members
- Train, guide, and evaluate new warehouse workers
- Track expenses related to fuel, storage, and truck maintenance.
Operations Customer Support supervisor
Trade winds Aviation Services
Nairobi
06.2008 - 10.2010
- Oversee and assess customer service staff
- Strategize, coordinate, and monitor daily activities of customer service operation
- Assist customer service staff with duties
- Manage cashier coverage and customer flow
- Monitor and authenticate services provided documents and records
- Investigate and solve customer service complaints
- Assist with development and implementation of service policies
- Maintain records documentation in relation to customer service activities
- Perform additional duties where needed.
Flight Dispatch Intern
Kenya Airways
Nairobi
11.2008 - 01.2009
- Perform pre-flight checks and maintenance
- Coordinate with pilot on allotted route
- Provide weather reports and inform pilots accordingly
- Oversee aircraft safety and maintenance
- Evaluate fuel loads, cargo loads, and aircraft weight
- Coordinate with various agencies for smooth operation
- Prepare and provide weather briefing folders and flight coordination plans
- Provide flight dispatch and planning services
- Monitor on-board activities
- Provide documentation support
- Maintain record of flight operations.
Education
High School Diploma - undefined
Kakamega High School
01.2002 - 05.2005
Certificate in Flight Dispatch - undefined
East African School of Aviation
01.2008 - 05.2008
Business Management And Leadership - Small Business Administration And Management
Management University of Africa
Nairobi, Kenya 05.2023 - Current
Skills
Strategic and Charismatic LeadershipTeam leadershipCritical and strategy thinkingAnalytical and systematic problem solving
Interdepartmental Collaboration
Operating procedure updates
Regulatory Compliance
Project Coordination
Training leadership
Safety oversight
Conflict Resolution Strategies
Baggage Handling Supervision
Effective Communication Techniques
Airside Operations Expertise
Regulatory Documentation Management
Airport Regulatory Compliance
Passenger Services Coordination
Ground Handling Management
Operational Performance Analysis
Airport Security Protocols
Accurate data entry
Effective problem solving
Regulatory Compliance Adherence
Efficient multitasking
Superior customer service
Time management abilities
Multitasking
Written Communication
Airport Certified Employee (ACE) - load controller / turn-round Coordinator
Team Collaboration
Reliability
Analytical Skills
Safety Management
Flight log updates
Active Listening
Goal Setting
Multitasking Abilities
Relationship Building
Problem-solving aptitude
Problem-Solving
Aircraft operations procedures
Team building
Time Management
Security Regulations
Self Motivation
Airport Certified Employee - flight dispatcher
Adaptability
Teamwork and Collaboration
Problem-solving abilities
Interpersonal Communication
Organizational Skills
Task Prioritization
Excellent Communication
Attention to Detail
Analytical Thinking
Effective Communication
Continuous Improvement
Interpersonal Skills
Decision-Making
Personal Information
- Date of Birth: 10/26/86
- Nationality: Kenyan
- Driving License: BCE
Extracurricular Activities
Kenya Commercial Bank Rugby Club, Nairobi, Kenya, 01/01/08, Present, Player for Kenya Commercial Bank rugby club
Timeline
Business Management And Leadership - Small Business Administration And Management
Management University of Africa
05.2023 - Current
Sales and Traffic/Airport Operations Supervisor
Turkish Airlines
10.2014 - Current
Agent Load Control Airline / Operations Agent
Swiss port Kenya Ltd
05.2011 - 10.2014
Cargo Warehouse Supervisor
Swiss port Cargo Services
11.2010 - 03.2011
Flight Dispatch Intern
Kenya Airways
11.2008 - 01.2009
Operations Customer Support supervisor
Trade winds Aviation Services
06.2008 - 10.2010
Certificate in Flight Dispatch - undefined
East African School of Aviation
01.2008 - 05.2008
High School Diploma - undefined
Kakamega High School
01.2002 - 05.2005