Summary
Overview
Work History
Education
Skills
Timeline
Generic
Meshack Nyandiri

Meshack Nyandiri

Nairobi

Summary

Dynamic hospitality professional with a proven track record at The Great Rift Valley Lodge and Golf Resort. Expert in enhancing customer satisfaction through exceptional service quality and effective team coordination. Skilled in food safety compliance and problem resolution, driving operational efficiency and fostering a culture of teamwork to boost repeat business.

Professional retail worker prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Skilled in cash handling, customer service, and problem-solving. Reliable, adaptable, and driven to exceed expectations.

Overview

22
22
years of professional experience

Work History

Cashier/Bartender

1825 Bar and Grill
03.2025 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Bartender/Cashier

The Great Rift Valley Lodge and Golf Resort
09.2019 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier/Bartender

The Laico Regency Hotel
08.2003 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Certificate - International Bartender Course

European Bartender School
Thailand
11.2024

Certificate - Food And Beverage Service And Sales

Kenya Utalii College
Kenya
03.2002

Skills

  • Cashier training
  • Workplace safety
  • Store operations
  • Operational efficiency
  • Cash handling expertise
  • POS system proficiency
  • Employee scheduling
  • Workflow coordination
  • Complaint resolution
  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail
  • Patience and empathy
  • Customer assistance
  • Work ethic and integrity
  • Time management skills

Timeline

Cashier/Bartender

1825 Bar and Grill
03.2025 - Current

Bartender/Cashier

The Great Rift Valley Lodge and Golf Resort
09.2019 - 10.2024

Cashier/Bartender

The Laico Regency Hotel
08.2003 - 11.2018

Certificate - International Bartender Course

European Bartender School

Certificate - Food And Beverage Service And Sales

Kenya Utalii College

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Meshack Nyandiri