Meshack Nyandiri
Mbaka
00511,10
Summary
Experienced and skilled bartender with more than 15 years of experience, providing excellent service and building customer relationship. Inventive, award winning bartender with comprehensive knowledge in bar management, cost controls and drink making best practices. Known for expert sales skills and consistent delivery of popular cocktails.
Overview
21
21
years of professional experience
1
1
One year certificate in food and beverage service and bartending
Work History
Bartender
The Great Rift Valley Lodge and Golf Resort
Nakuru , Naivasha
09.2019 - 10.2024
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Laico Regency Hotel
Nairobi, Nairobi
08.2003 - 11.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Kenya Utalii College
Kenya 05.2001 - 03.2002
Certificate - International Bartender Course
European Bartender School
Phuket, Thailand 10.2024 - 11.2024
Skills
Ordering bar supplies
undefinedAccomplishments
Recommended on improvements to bar inventory management, waste reduction that were crucial to lowering liquor costs.
- Named Bartender of the month by Laico Regency Hotel in February 2009.
- Supervised team of five staff members.
- Trained bar staff on best bar practices and operations
Timeline
Certificate - International Bartender Course
European Bartender School
10.2024 - 11.2024
Bartender
The Great Rift Valley Lodge and Golf Resort
09.2019 - 10.2024
Bartender
Laico Regency Hotel
08.2003 - 11.2018
High School Diploma -
Kenya Utalii College
05.2001 - 03.2002
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