Meshack Akale
Nairobi
Summary
Customer-oriented Bartender offering +3 years background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
7
7
years of professional experience
Work History
Head Bartender
Bao Box
Nairobi
10.2022 - Current
- Provided Luxury Food & Beverage services to guests in a courteous and professional manner
- Anticipated and responded to the needs of guests by ensuring all supplies are readily available before and during service, maintained a clean, safe and accident-free environment
- Set up, cleaned and break-down of restaurant venues and maintaining equipment, supplies, goods and all work areas, reporting any issues to leadership
- Proactively sought information on expected business volume and coordinated with supporting roles to ensure appropriate amount of materials are prepared for service
- Adhered to sanitation and cleaning plan throughout all venues and proper preparation for internal and official Health and Cleanliness Inspections
- Assisted with inventory processes including requisitions and receiving
- Ensured Compliance with Public Health and all Safety and Labor Regulations
- Elevated customer service by training staff, optimizing restaurant operations and efficiently resolving order issues
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
Head Waiter
Radisson Blu Hotel
Nairobi
07.2021 - 08.2022
- Collaborated with chefs to verify item availability and understood daily specials for menu promotion
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Met upselling goals by promoting additional menu items and increasing average transaction values
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Coordinated varied shift types, utilizing staff members' strength to create cohesive service
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Waiter
Four Points by Sheraton
Nairobi
03.2019 - 04.2020
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Coordinated team members to take, serve and clear orders accurately and promptly
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Hand-washed dishes and glassware
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales
- Maintained safe hygiene and food handling standards for full compliance
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Performed additional tasks to keep dining room running smoothly
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
Education
Certificate - STCW
Premier Maritime Training Institute
Nairobi 12-2023
Certificate - Hospitality Management
Zetech University
11-2023
Skills
- Extensive spirits knowledge
- Barista techniques
- Wine, beer and cocktails expertise
- Health regulatory compliance
- Cash and credit transactions
- F&B operations
- Beverage upselling
- Bar deep cleaning
- Cocktail-making
- Problem solving
- Employee training
- Verbal communication
Languages
- English, First Language C2 Proficient
- French, A2 Elementary
- Swahili, C2
References
Available on request.
Languages
English
Proficient
C2
Swahili
Advanced
C1
French
Beginner
A1
Timeline
Head Bartender
Bao Box
10.2022 - Current
Head Waiter
Radisson Blu Hotel
07.2021 - 08.2022
Waiter
Four Points by Sheraton
03.2019 - 04.2020
Certificate - STCW
Premier Maritime Training Institute
Certificate - Hospitality Management
Zetech University