Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

Mesa Elijah Nyakweba

System Implementer And Support
Nairobi

Summary

A qualified, self-driven, motivated Project Manager, team player with proven analytical thinking, project management skills, problem solving skills and exceptional organizational skills with over five years’ experience in the Information Technology sector. Solid background experience in dealing with both E-commerce and Enterprise Resource Planning (ERP) systems implementation, management and administration.Excellent technical and user support as well as coaching and presentation experience.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

E-Commerce Team Lead

KHETIAS DRAPERS LTD
Eldoret
01.2019 - 07.2022
  • Manage, coordinate and designate work tasks among team members
  • Develop, review and update project plans and procedures to improve processes continuously
  • Serve as first point of contact for team members, clients, answering questions and explaining strategies
  • Build professional and trusting relationships with key customers and leverage existing customer relationships by frequently rewarding the loyal customers
  • Identify opportunities to increase revenue with accounts through regular analysis of all available metrics
  • Plan and execute weekly and monthly meetings to discuss challenges, strategies, sales and customer related reports with value added insights and recommendations of blueprints for future improvement and growth
  • Provide market feedback to the company regarding competitive offerings, prospect needs and generate product development ideas to assist retain and build long term relationship with loyal and new customers
  • Report and follow up on any logical and technical issues and recommendations for smooth running of the program
  • Support coordination and scheduling of logistical needs by liaising with warehouses representatives to ensure effective delivery of items.
  • Used coordination and planning skills to achieve results according to schedule.

ERP Project Team Lead

ASPIRE SOFTWARE LTD
Nairobi
01.2017 - 12.2018
  • Delegated roles and assignments to team members, employing exceptional organizational skills to maximize efficacy and efficiency
  • Managed provisioning services required for on boarding new team members, hardware and software solutions
  • Coordinated important communications such as conference calls, calendars and meeting agendas
  • Oversaw change management planning to reduce disruptive impacts on business operations and continuity
  • Communicated with clients to understand and define unique business challenges, designing implementation plans according to each customer's precise needs
  • Maintained inter-departmental communications channels to support company-wide availability of information on all implementation impacts and effects
  • Monitored post-implementation performance metrics to confirm positive impact of enacted changes
  • Developed and updated project plans, including information such as objectives and schedules
  • Demonstrated of ASPRIME’S ERP system to clients and training end users at all levels on inventory creation and management, stock control, managing supplier accounts and payments, generation of all types of reports required and system maintenance
  • Troubleshooting and offering both online and offline support and to clients
  • Updating clients to new versions and training them on the same
  • System function testing and reporting for any bugs that may be noticed.

Technical Support Engineer

Aspire Software Ltd
Nairobi
11.2015 - 12.2016
  • Served as primary point of contact for support relating to owned solutions and products.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Maintained response times to support business continuity.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Traveled with sales engineers on customer site visits to respond to specific technical questions.
  • Performed root cause analysis of reported issues to enact corrections.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Gathered trend data from customer calls and interactions.

ERP Executive

Khetia Drapers Ltd
Kitale
05.2015 - 02.2016
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Responsibilities
  • Training new users on inventory control, Point of Sale and Customer loyalty programs
  • Audit of Information Technology department assets and keeping up to date stocks record
  • Monthly stock taking of computer peripherals, replacement and stock adjustment of the faulty one
  • Repair and maintenance of computer hardware and software
  • Internet Protocol Phone configuration and troubleshooting
  • All computer and security devices installation, repair and maintenance
  • Installing Enterprise Resource Planning (ERP) systems, pole displays, printers, scanners, bank pin pads and other devices connected to the network
  • Notable Achievements
  • Successful completion of six complex ERP projects and implementation of the systems in companies including the growing Quickmart supermarket with over 40 branches
  • Successful registration and training of over 1000 users on Khetias Drapers
  • E-commerce platform
  • Increased E-commerce sales by 60% within one year
  • Increased Aspire company revenue by 30% by introducing more clients.
  • Managed customer expectations and relationships through easily understood explanations and clear communication.
  • Identified and resolved defects by developing test strategies, testing tools and test scripts.

Education

BSc. - Mathematics and Computer Science

UNIVERSITY OF ELDORET
01.2012 - 01.2015

Kenya Certificate of Secondary Education (K.C.S.E - undefined

KANGA HIGH SCHOOL
01.2007 - 01.2010

Kenya Certificate of Primary Education (K.C.P.E. - undefined

ST. ANDREW’S KAGWA BOYS BOARDING
01.2002 - 01.2006

Skills

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Additional Information

  • Certificate in Scrum master Fundamentals E-learning
  • SQL Fundamentals E-learning
  • . HTML Fundamentals E-learning.
  • Cisco Networking Fundamental
  • Hostel Representative, University of Eldoret.
  • SMS and USSD Application Training - Safaricom Academy
  • Computer Studies – Java Script

Software

SQL Scripting

Jira

System Implementation

ITIL

Agile and Scrum

Timeline

E-Commerce Team Lead

KHETIAS DRAPERS LTD
01.2019 - 07.2022

ERP Project Team Lead

ASPIRE SOFTWARE LTD
01.2017 - 12.2018

Technical Support Engineer

Aspire Software Ltd
11.2015 - 12.2016

ERP Executive

Khetia Drapers Ltd
05.2015 - 02.2016

BSc. - Mathematics and Computer Science

UNIVERSITY OF ELDORET
01.2012 - 01.2015

Kenya Certificate of Secondary Education (K.C.S.E - undefined

KANGA HIGH SCHOOL
01.2007 - 01.2010

Kenya Certificate of Primary Education (K.C.P.E. - undefined

ST. ANDREW’S KAGWA BOYS BOARDING
01.2002 - 01.2006

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Mesa Elijah NyakwebaSystem Implementer And Support