Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL INFORMATION
Timeline
OperationsManager

Merita Odera

Python Programming Instructor| Technical Support For Customer Relations Management Systems | Network And Systems Administrator
Nairobi,30

Summary

Technical support and network administration professional with hands-on experience in troubleshooting, system maintenance, and network management. Skilled in Python programming and currently expanding expertise into machine learning and MLOps, with a long-term goal of building secure, scalable AI systems. Known for problem-solving under pressure, adaptability, and a strong interest in integrating cybersecurity practices into emerging ML workflows.

Programming professional with proven record of delivering engaging and comprehensive coding lessons. Known for fostering collaborative learning environment and achieving consistent educational outcomes. Reliable team player with flexibility to adapt to changing teaching needs, showcasing strong problem-solving and communication skills.

Overview

1
1
year of professional experience
1
1
Certification
1
1
Language

Work History

Python Programming Instructor

GOMYCODE Kenya
Nairobi, Kenya
08.2024 - Current
  • Planned and implemented curriculum to teach up-to-date technology to 3 cohorts of students.
  • Served as a liaison between the programming department and other faculty members, fostering interdisciplinary collaboration in course design.
  • Mentored students on their individual programming projects, guiding them through the development process from design to implementation.
  • Adapted lesson plans to accommodate diverse student populations, including those with learning disabilities or language barriers, ensuring an inclusive and effective learning experience.
  • Promoted a culture of continuous learning within the classroom by encouraging student-led presentations on current programming trends and innovations.
  • Facilitated workshops on advanced programming topics, expanding students'' knowledge beyond core coursework.
  • Revamped course materials regularly based on student feedback and evolving industry standards to maintain relevancy within the job market.

Technical Support Executive

Calltronix Kenya
Nairobi, Nairobi Province
03.2025 - 07.2025
  • Delivered prompt technical support via phone, email, and CRM, troubleshooting software, hardware, and network issues to minimize downtime.
  • Maintained high customer satisfaction through clear, solution-focused communication, thorough follow-up, and effective case documentation.
  • Contributed to service improvement by escalating complex issues appropriately and identifying recurring problems to recommend long-term solutions.

Education

Bachelor of Science - Telecommunications

Strathmore University
07.2023

Skills

Network management

Websites

Certification

CompTia Security +

ADDITIONAL INFORMATION

Tech Blog: https://medium.com/@meritaodera

Timeline

Technical Support Executive

Calltronix Kenya
03.2025 - 07.2025

Python Programming Instructor

GOMYCODE Kenya
08.2024 - Current

Bachelor of Science - Telecommunications

Strathmore University

Similar Profiles

CREATE PROFILE
Merita OderaPython Programming Instructor| Technical Support For Customer Relations Management Systems | Network And Systems Administrator