Mercy Nekesa Simiyu

Nice Hotel

01.2023 - 02.2025

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Confirmed all cleaning tools and equipment were stored properly after use.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Assisted customers with returns, refunds and resolving transaction issues.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Helped customers complete purchases, locate items, and join reward programs.