Mercy Sila
Hospitality
Nairobi,
Summary
Food and Beverage professional with hands-on experience in table service,guest relations, and maintaining high hygiene standards,skilled in fast-paced multicultural services environments and committed to delivering excellent guest satisfaction.Seeking a waitress position on a cruise ship.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waitress
Sweet Spot Hotel
02.2023 - 12.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
The Lord Eroll-Gourmet Restaurant
01.2019 - 11.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Education
Food And Beverage Production Sales And Service
Nairobi Aviation College
NairobiComputer Applications
Digital World Computer College
Nairobi01-2025
Skills
- Customer service
- Dining area maintenance
- Guest relations management
- Menu recommendations
- Safe food handling
- Order accuracy
- Greeting guests
- Team collaboration
- Time management
- Active listening
- Table setting
- Cleanliness
- Handling complaints
- Menu memorization
- Sales techniques
Timeline
Waitress
Sweet Spot Hotel
02.2023 - 12.2024
Waitress
The Lord Eroll-Gourmet Restaurant
01.2019 - 11.2021
Food And Beverage Production Sales And Service
Nairobi Aviation College
Computer Applications
Digital World Computer College