MERCYLYNNE MUTISO
SALES AND MARKETING MANAGER
NAIROBI
Summary
Dynamic Sales and Marketing Manager with a proven track record at AA LODGES, enhancing sales strategies and leading teams to success. Expert in sales forecasting and competitor analysis, I excel in team leadership and decision-making. Achieved significant brand visibility and sales growth through innovative marketing and efficient sales processes.
I am a Performance-oriented Sales Leader offering exceptional record of achievement over 10 year careers sales. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Manager
AA LODGES
01.2017 - Current
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Assistant
KIBO SAFARI CAMP
10.2015 - 01.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Tourism And Hospitality Management
MT KENYA UNIVERSITY
THIKA 04.2001 -
Skills
Team leadership
Performance tracking and evaluations
Sales presentations
Contract negotiations
Competitor analysis
Sales strategy
Sales forecasting
Decision-making
Time management
Timeline
Sales and Marketing Manager
AA LODGES
01.2017 - Current
Sales Assistant
KIBO SAFARI CAMP
10.2015 - 01.2017
Bachelor of Science - Tourism And Hospitality Management
MT KENYA UNIVERSITY
04.2001 -
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